Miguel Angel López Pano
Villa de alvarez,Col.
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
13
13
years of professional experience
Work History
Service Representative
Porch Moving Group (Hire a Helper)
- I work as a service representative, we deal with customers having issues with their orders, some examples could be: no availability from the current service provider, payment related, mostly inbound and some outbound calls and emails. Customer wanting to release payment to their movers, rescheduling orders, cancelling order. We work with our service providers as well, helping them with their payments, changes to any order, cancelling jobs, to look for a different provider when they are not available.
Leasing Line Service Agent
VirtuallyIncredible
- I work as a Leasing Line Service agent.
Sales Agent
CDC HOLDING NEXTEL ENSENADA
Ensenada, Baja California
- Identified and qualified customer needs, developed sales strategies and negotiated.
Production Worker
CEDARLANE NATURAL FOODS, INC
Carson, CA
- Assembled products according to standardized procedures. Preparing food, packing, Used pallet jack in a safe and efficient manner.
Bussines Owner
Restaurante Jacarandas
Colima, Colima
01.2023 - Current
- Developed and implemented operational procedures to enhance service efficiency.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory controls to optimize ingredient sourcing and reduce waste.
- Oversaw daily kitchen operations, ensuring quality and consistency of menu items.
- Established relationships with local suppliers to improve product offerings and support community engagement.
- Led financial planning initiatives to streamline budgeting processes and maximize profitability.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Tech Support Agent
Cox Comunications
11.2020 - 03.2021
- I worked as a tech support agent.
Interpreter
Language Line Solution
12.2019 - 11.2020
- I work as an interpreter, I work from home, receiving calls to interpret from English to Spanish and vice versa.
Driver
UBER
06.2019 - 12.2019
- Drive people to their destination.
Ensenada International Terminal
05.2019 - 06.2019
Driver
UBER
11.2018 - 05.2019
- Drive people to their destination.
Rental Car Agent
Grupo Corona
08.2014 - 10.2018
- Customer service, Implemented marketing strategies. Worked directly with companies, local customers, tourists. Supported Chief Operating Officer with daily operational functions.
Line Cook
Mendocino Farms
Marina del Rey, CA
01.2013 - 01.2014
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, recipes, portions, temperature control procedures and facility policies.
Education
College - criminología
Vizcaya de las Américas
01-2012
High school - undefined
Instituto Universitario De Bellas Artes
01-2009
Middle school - undefined
Antonio Barbosa Held
01-2006
Elementary school - undefined
Santos De Gollado T.M.
01-2003
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Customer relationship management
- Account management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 12 staff members.
Languages i speak
Spanish
English.
Timeline
Bussines Owner
Restaurante Jacarandas
01.2023 - Current
Tech Support Agent
Cox Comunications
11.2020 - 03.2021
Interpreter
Language Line Solution
12.2019 - 11.2020
Driver
UBER
06.2019 - 12.2019
Ensenada International Terminal
05.2019 - 06.2019
Driver
UBER
11.2018 - 05.2019
Rental Car Agent
Grupo Corona
08.2014 - 10.2018
Line Cook
Mendocino Farms
01.2013 - 01.2014
Service Representative
Porch Moving Group (Hire a Helper)
Leasing Line Service Agent
VirtuallyIncredible
Sales Agent
CDC HOLDING NEXTEL ENSENADA
Production Worker
CEDARLANE NATURAL FOODS, INC
High school - undefined
Instituto Universitario De Bellas Artes
Middle school - undefined
Antonio Barbosa Held
Elementary school - undefined
Santos De Gollado T.M.
College - criminología
Vizcaya de las Américas
COURSES AND SEMINARS
- Symphony Orchestra Meeting in Mexico City (2008)
- Re Education Workshop for Men, given by the Secretary of Health of the State of Colima (2011)
- International Symposium on Criminology and Forensic Sciences. Leon Guanajuato (2012)
- English As a Second Language. Los Angeles California (2012-2013)
- Curso del código PBIP. Ensenada 2015
Additional information
- Driver license
- Own vehicle
- Availability to travel.
- USA visa.
- Pasport.