Miguel Angel Villeda
Richmond Hill,NY
Summary
Dependable Hospitality professional successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Floor Manager
Anassa Taverna
09.2022 - 09.2024
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
Server
Anassa Taverna
05.2018 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Event Server
Union Square Events
01.2017 - 05.2018
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Skills
- Employee Management
- POS Systems
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Floor Manager
Anassa Taverna
09.2022 - 09.2024
Server
Anassa Taverna
05.2018 - 09.2022
Event Server
Union Square Events
01.2017 - 05.2018
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