Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Miguel Angel Villeda

Richmond Hill,NY

Summary

Dependable Hospitality professional successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Floor Manager

Anassa Taverna
09.2022 - 09.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.

Server

Anassa Taverna
05.2018 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Event Server

Union Square Events
01.2017 - 05.2018
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Skills

  • Employee Management
  • POS Systems
  • Exceptional customer service
  • Cash Handling
  • Professional Appearance
  • Cleanliness standards
  • Safe Food Handling

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Floor Manager

Anassa Taverna
09.2022 - 09.2024

Server

Anassa Taverna
05.2018 - 09.2022

Event Server

Union Square Events
01.2017 - 05.2018
Miguel Angel Villeda