Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Miguel F. Mago

Weston,FL

Summary

Highly skilled graduate with an Associate in Aeronautical Science. Plan to continue expanding my education completing a bachelor’s degree in Business Administration, and to be part of a team with the ambition to grow and surpass the company’s expectations by accomplishing exceptional customer satisfaction. Experienced in customer service, sales and basic accounting. Fully bilingual English and Spanish (100% oral and written) with cross cultural people and communication skills. Effective interaction with broad range of individuals of different socioeconomic and geographic backgrounds; easygoing self-confident team player. Creative, persistent, problem solver who knows how and where to find solutions. Top producer, Positive Attitude and striving for Excellence is associated with everything I do. High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.

Overview

17
17
years of professional experience

Work History

Senior Sales Associate

Fendi
Sunrise, FL
12.2020 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Generated sales leads and cold called potential customers.
  • Maintained comprehensive knowledge of industry-related goods and services such as [Name], [Name] and [Name].
  • Trained, coached and mentored new sales associates for maximum performance.
  • Kept detailed track of sales and customer information in company system.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Led sales team to exceed quarterly sales goals.
  • Sold over $2.000.000 in sales during employement.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Retail Sales Specialist

Hugo Boss
Washington, DC
01.2020 - 12.2020
  • Decoration and display of merchandise, considering current trends and combination of colors
  • Cultivate relationships with new customers to achieve a follow up, contacting them and letting them know about our weekly promotions in order to bring business into the store
  • Help customers by creating curiosity and make them feel good about their choice as well as making them feel up to date with the latest trend in fashion
  • Create events with customer outreach in order to bring revenue monthly
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Assistant Store Manager

Donna Karan New York. Sawgrass
Mills, FL
03.2012 - 01.2020


  • Perform multiple tasks in a busy office environment
  • Perform Floor sets with team every other month to bring the newest trends depending on season
  • In charge of Sales Generation in the store, making sure we were making budgets, stretch and previous year’s numbers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

SALES CONSULTANT

Vacation Village Resort
Weston, FL
01.2016 - 03.2018
  • Attend customers; listen to their requests and provide general customer service by helping them to reach a decision about buying certain travel packages; give information about the differences of destinations
  • Deliver travel documents to customers giving a last briefing before they start their trip.

Fort Lauderdale International Airport
Ft Lauderdale, FL
09.2014 - 12.2015
  • In charge of making sure all security doors were working and locked during peak hours
  • Provide Customers Service to passengers throughout the day in order to bring them to their next destinations
  • Making sure all flights coming in at the same time were not stuck on the terminal for more than certain amount of time
  • Check passenger’s behavior throughout terminals to identify strange movements and behaviors on them.

Sales Associate

Guess Inc Sawgrass
Mills, Fl
01.2009 - 02.2012
  • Customer service
  • Trained to understand people, get to know what they needed in order to be able to provide for them
  • Provided information about current product line but also inspired curiosity and demand for the discounts we were having at the time
  • Help customers by creating curiosity and make them feel good about their choice as well as making them feel up to date with the latest trend in fashion.

Education

Associate - Aeronautical Science

Broward College, West Broward High School

BBA -

Florida International University
Miami, FL
03.2021

Skills

  • Teamwork and Collaboration
  • Time Management
  • Account Management
  • Revenue Target Achievement
  • Retail Metrics and Goals
  • Channel Management
  • Shift Scheduling
  • Persuasive Selling
  • Outreach Initiatives
  • Adaptable and Flexible
  • Team Leadership
  • Staff Supervision
  • Strong Communication and Interpersonal Skills

Timeline

Senior Sales Associate

Fendi
12.2020 - Current

Retail Sales Specialist

Hugo Boss
01.2020 - 12.2020

SALES CONSULTANT

Vacation Village Resort
01.2016 - 03.2018

Fort Lauderdale International Airport
09.2014 - 12.2015

Assistant Store Manager

Donna Karan New York. Sawgrass
03.2012 - 01.2020

Sales Associate

Guess Inc Sawgrass
01.2009 - 02.2012

Associate - Aeronautical Science

Broward College, West Broward High School

BBA -

Florida International University
Miguel F. Mago