Miguel Fernando Benitez
Phoenix,AZ
Summary
Results-driven professional with a strong focus on customer satisfaction and relationship building. Experienced in assessing client needs and providing effective solutions, along with a background in appliance contracts and negotiations. Exceptional communication and interpersonal skills foster trust and facilitate successful interactions. Committed to understanding customer preferences and delivering outstanding service to enhance home improvement choices. Eager to leverage expertise in customer engagement and a passion for helping clients find quality products for their homes.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Service Supervisor
Greystar Property Management
Phoenix, AZ
08.2024 - Current
- Established clear expectations for employees in terms of job duties and responsibilities.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Provided personalized service to build relationships with customers.
Appliance Repair Technician
GE Appliances
Phoenix, Arizona
08.2023 - 07.2024
- Installed new appliances according to manufacturer specifications.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Followed up with customers after service call completion.
- Presented and explained estimates to property owner or landlord.
- Collaborated with sales teams to create promotional materials that increased product sales.
Maintenance Supervisor
Amc Llc Apartment Management Consultants
Phoenix, AZ
10.2019 - 07.2023
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Replaced broken windows and doors.
- Provided guidance on best practices for working with third-party vendors.
- Monitored vendor performance against contracted service level agreements.
Education
Barry Goldwater High School
Phoenix, AZEPA Section 608 UNIVERSAL Certification -
Esco Institute
CPO- Certified Pool Operator -
Pool & Hot Tub Alliance
Skills
- Customer service
- Product knowledge
- Effective communication
- Relationship building
- Outgoing personality
- Calm demeanor
- Exceptional customer service
- Verbal/written communication
- Flexible schedule
- Goal oriented
- Listening skills
- Reliable and punctual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Supervisor
Greystar Property Management
08.2024 - Current
Appliance Repair Technician
GE Appliances
08.2023 - 07.2024
Maintenance Supervisor
Amc Llc Apartment Management Consultants
10.2019 - 07.2023
Barry Goldwater High School
EPA Section 608 UNIVERSAL Certification -
Esco Institute
CPO- Certified Pool Operator -
Pool & Hot Tub Alliance