- Love spending time with family
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Hiking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Virtual Reality
Miguel Angel Larumbe Bolado
TECHNICAL CONSULTING ENGINEER
Mexico City,CDMX
Summary
Experienced and dedicated engineer with over eight years of expertise in technical support, specializing in the Cisco Collaboration Portfolio, particularly Telepresence and UCCX environments. Passionate about exceeding expectations and consistently delivering outstanding results, bringing a proactive and solutions-oriented approach to technical engineering. Committed to providing exceptional support and fostering collaboration through clear and effective communication
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
UCCX Team Captain
Cisco
02.2023 - Current
- Enhanced team performance by implementing effective communication and collaboration strategies to work as a team and to meet and exceed the KPI's
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Set clear expectations for each member's roles and responsibilities, leading to improved accountability across the board.
- Promoted the Cisco culture within the team, encouraging professional development opportunities for all members.
UCCX Technical Consulting Engineer
Cisco
08.2020 - 02.2023
- Manage medium to large UCCX environments and main components including Customer collaboration Platform, UCCX.
- creation of videos and technical documents to increase the
- Solid knowledge on UCCX core technologies like finesse, CUIC, database, CLI, Linux.
- Effectively manage communication with customers to understand their position while offering a solution that will meet their needs.
- Creation of enhancement requests and bugs by testing on lab to improve the customer experience when managing Contact center directly.
Telepresence Technical Consulting engineer
Cisco
06.2016 - 08.2020
- Support and Implementation of Cisco Collaboration Portfolio
- Telepresence solutions: Telepresence Management Suite, Cisco Meeting Server, Telepresence Content Server, Web Ex integration, VCS/Expressways, MRA
- Creation and delivery of 'Ask the expert' sessions for customers
- Manage to develop external documentation available on cisco.com for customers
- Creation and delivery of windows-focused trainings for teams across the globe including Telepresence, Cloud and Security-VPN teams
- Innovation by improving hand off process between global centers making it faster and efficient from customer perspective
- Coach and Mentor engineers to help them develop and focus their career path
Education
Bachelor's Degree - Electronics And Telecommunications Engineering
Intituto Tecnologico De Estudios Superiores De Monterrey (ITESM)
08.2010 - 07.2016
Skills
Team Leadership
Certification
Cisco Certified Network Associate, Mexico City, México
Accomplishments
- Selected as SME to design and develop Cisco's CCNP Collaboration exam
- Delivered trainings for customers for Cisco Collaboration. 'Ask the expert'
- Finalist for CXPlotivity project 'Case management'
- Toastmasters 1st impromptu place club contest, Mexico City
Extra-Curricular Activities
Volunteer for older people companion
Interests
1st place impromptu speech
I won this award at club level, a subject was provided to me and I had a few seconds to build an engagement speech out of the simple subject
Timeline
UCCX Team Captain
Cisco
02.2023 - Current
UCCX Technical Consulting Engineer
Cisco
08.2020 - 02.2023
Telepresence Technical Consulting engineer
Cisco
06.2016 - 08.2020
Bachelor's Degree - Electronics And Telecommunications Engineering
Intituto Tecnologico De Estudios Superiores De Monterrey (ITESM)
08.2010 - 07.2016
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