Miguel "Michael" Trujillo
Murrieta,CA
Summary
Dedicated and results-driven optical leader with a proven track record in management, billing, and optician expertise, seeking an advanced position to drive organizational success. Committed to enhancing operational efficiency while delivering exceptional service to patients and team members. Adept at fostering collaborative environments that prioritize quality care and continuous improvement. Eager to contribute strategic insights and innovative solutions that align with company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Assistant Manager
LensCrafters
05.2023 - 11.2025
- Managed insurance claims, patient billing, and payment processing with high accuracy, analyzed sales and billing reports, implemented corrective actions to achieve KPIs. Trained and developed associates on billing systems, insurance plans, and customer service best practices, resulting in multiple internal promotions. Support ODs with insurance verification and pre-authorization to streamline patient flow. Handled escalated customer billing inquiries to ensure timely resolution and maintain patient satisfaction.
Team Lead
LensCrafters
10.2018 - 05.2023
- Assisted in Daily operations including patient scheduling, insurance verification, and billing transactions. Mentored new team members on point-of-sale systems and billing procedures. Monitored inventory and sales trends to support management with accurate reporting. Facilitated cross-training to ensure coverage in billing and administrative functions.
- Collaborated with management to execute promotional campaigns, increasing foot traffic and sales volume.
- Analyzing patient prescriptions to reccomend lens types and enhancements
Sales Associate
Sunglass Hut
09.2017 - 10.2018
- Deliver outstanding customer service and supported store management with daily operations. Processed customer transactions, returns and exchanges accurately. Built customer relationships and promoted loyalty programs.
- Enhanced customer experience through personalized product styling and recommendations based on face shape and lifestyle.
Guest Experience Team Member
Target
09.2015 - 09.2017
- Deliver outstanding customer service by proficiently processing cash and credit card transactions, support front end management with cross training flexibility and assisting all front end departments including Pizza Hut Express, and Guest Services, which included handing guest general inquiries, retuning of merchandise, and dispatching other team members throughout the store as needed for customer satisfaction.
Education
High School Diploma -
Temecula Valley High School
05.2010
Some College - undefined
Mt. San Jacinto College
08.2015
Skills
- Insurance & Billing Processes
- KPI & Sales Plan Analysis
- Staff Training, Development & Promotion
- Operational Compliance & Policy Enforcement
- Customer Service & Conflict Resolution
- Cross-Functional Team Leadership
- Relationship Building with Local Businesses and ODs
Certification
- American Board of Opticianry Certification 06/2024
- State of California - Registered Spectacle Lens Dispenser 06/2024
Timeline
Licensed Assistant Manager
LensCrafters
05.2023 - 11.2025
Team Lead
LensCrafters
10.2018 - 05.2023
Sales Associate
Sunglass Hut
09.2017 - 10.2018
Guest Experience Team Member
Target
09.2015 - 09.2017
Some College - undefined
Mt. San Jacinto College
High School Diploma -
Temecula Valley High School