Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mihaela S. Cotirla

Ellenton,FL

Summary


Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Flight Attendant

Allegiant Air
08.2013 - 05.2023
    • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
    • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
    • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
    • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
    • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Owner Services

Avatar
08.2007 - 02.2013
  • Developed and maintained strong relationships with high profile jet owners, resulting in high profile referrals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding above satisfactory resolutions for both owners and the company.
  • Responded to owners requests for products, services, and detailed flight information discreetly.

Counter Manager

Nordstrom
01.2006 - 02.2007
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with vendors to secure exclusive products, enhancing the cosmetic counter's offerings.
  • Maintained a hygienic and organized work environment, promoting safety and professionalism for both staff and clients.

Fraud Specialist

Bank of America
02.2005 - 09.2005
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies..
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Education

Some College (No Degree) - Graphic Design

Tampa Technical Institute
Tampa, FL

Skills

  • Strong work ethic
  • Issue resolution
  • Reliability and punctuality
  • Leadership qualities
  • Emergency response coordination
  • Calm under pressure
  • Adaptability and flexibility
  • Certified First Aid Training

Certification

  • Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
  • First Aid, CPR, and AED Certification - American Red Cross.
  • Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
  • Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).

Languages

Romanian

Timeline

Flight Attendant

Allegiant Air
08.2013 - 05.2023

Owner Services

Avatar
08.2007 - 02.2013

Counter Manager

Nordstrom
01.2006 - 02.2007

Fraud Specialist

Bank of America
02.2005 - 09.2005

Some College (No Degree) - Graphic Design

Tampa Technical Institute
Mihaela S. Cotirla