Mihaiela Carmona
Miami,FL
Summary
Inspirational, Enthusiastic and adaptable Hospitality student with an exploding passion for the Hospitality industry. Upbeat, welcoming, and thinking forward to satisfy guests' wants and requirements. Professional with experience in customer service, employee training, and problem resolution in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bartender
Sunset Tavern
05.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The Thesis Hotel Miami, Mamey
08.2021 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cocktail Waitress
The Biltmore Hotel
07.2018 - 02.2020
- Greeted new customers, discussed specials and took drink orders.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Gametime
03.2017 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Hospitality Management & Tourism
Florida International University
Miami, FL08.2023
Associate of Arts - Hospitality Management And Tourism
Miami Dade College
Miami, FL05.2020
Skills
- Bilingual
- Team Player
- Calm Under Pressure
- Natural Leadership
- Customer Service Skills
- Loyal
Timeline
Bartender
Sunset Tavern
05.2023 - 08.2023
Server
The Thesis Hotel Miami, Mamey
08.2021 - 12.2022
Cocktail Waitress
The Biltmore Hotel
07.2018 - 02.2020
Server
Gametime
03.2017 - 05.2018
Bachelor of Arts - Hospitality Management & Tourism
Florida International University
Associate of Arts - Hospitality Management And Tourism
Miami Dade College
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