Jessica Cardenas
Flushing,NY
Summary
I fell in love working in the hospitality industry while working in both the FOH and BOH for many years. I am seeking a position in a company with the opportunity to grow and better my customer service skills and hospitality skills.
Overview
12
12
years of professional experience
Work History
Bartender
Housewatch
NYC, New York
10.2024 - 01.2026
- Ensured compliance with health and safety regulations, maintaining cleanliness and organization of bar area.
- Collaborated with management to create promotional events, driving customer engagement and sales growth.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Skinny Bar
New York City, NY, USA
06.2020 - 01.2025
- 5 years of bartending experience in high-volume nightclub setting
- Organized and executed bar events, such as themed nights and cocktail classes, to drive customer engagement
- Maintain a clean and organized bar area, adhering to health and safety guidelines at all times
- Ensuring the bar maintains 'A' status in Food and Health Safety
- Event Manager for private parties in 'Legendary Room'
- Managed and served tables in a fast-paced restaurant setting
- Provided excellent customer service and ensured customer satisfaction
- Upsold specialty cocktails while also recommending complimentary dishes to guests to meet sales goals
- Responsible for all opening and closing duties; cleaning and stocking bar
- Served all walk-in guests as well as take out service
- Communicated with the Back of House staff was essential to ensure quick and efficient service
Server
Bathtub Gin
New York City, NY, USA
08.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server/Bartender
Bob White
New York City, NY, USA
12.2019 - 08.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Meatball Shop
New York City, NY, USA
05.2018 - 02.2020
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Responsible for opening and closing the restaurant in a timely manner.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured accurate cash handling and processed transactions swiftly.
Assistant Manager
Num Pang
New York City, NY, USA
06.2016 - 05.2018
- Responsible for properly opening and closing the store in a timely manner.
- Led both the front of house and back of house team through busy service.
- Maintained Full knowledge of all seasonal and permanent menu items and ingredients.
- Responsible for Weekly Inventory Order.
- Supported the general manager in day-to-day operations, making sure all staff members are working as a team and efficiently.
Supervisor
Magnolia Bakery
New York City, NY, USA
02.2014 - 03.2016
- Oversaw daily bakery operations and staff.
- Ensured all products meet quality and consistency standards.
- Managed inventory and order supplies as needed.
- Maintained a clean and organized work environment.
- Monitored production schedules and adjust as necessary.
- Handled customer inquiries and complaints.
- Maintained accurate records of inventory and sales.
Education
High School Diploma -
High School For Health Professions And Human Services
NYC, New York Skills
- Bilingual
- Detail Orientated
- Proficient in Various POS Systems
- Leadership
- Organized
- Event Management
- Customer Service
- Upselling
- Inventory Management
- Quality Control
- Communication
- Team Management
- Time Management
- Problem Solving
- Food handlers certified
Languages
Spanish
Timeline
Bartender
Housewatch
10.2024 - 01.2026
Server
Bathtub Gin
08.2022 - 11.2022
Bartender
The Skinny Bar
06.2020 - 01.2025
Server/Bartender
Bob White
12.2019 - 08.2021
Server
Meatball Shop
05.2018 - 02.2020
Assistant Manager
Num Pang
06.2016 - 05.2018
Supervisor
Magnolia Bakery
02.2014 - 03.2016
High School Diploma -
High School For Health Professions And Human Services