MIHAIL BLAIR
Cincinnati,OH
Overview
10
10
years of professional experience
Work History
Client Services
Fidelity Investments
08.2023 - Current
- Manage 30-50 client relationships per day, addressing concerns proactively and providing exceptional service.
- Resolve complex customer issues by employing active listening and problem-solving techniques.
- Train new team members on policies, procedures, and effective communication strategies.
- Execute on average 20-30 trades per week across company platforms, ensuring accurate and timely transactions.
- Developed strong client relationships by providing exceptional customer service and timely communication on market updates.
Manager, Logistics and Delivery Driver
Ohio Tables & Chairs
05.2015 - 08.2023
- Manage and execute event orders daily while maintaining customer relations.
- Responsible for training new team members on customer service, delivery logistics and tent mechanics.
- Organize 70-100 orders per week, creating an efficient and effective drop-off/pick-up schedule that maximizes productivity and customer satisfaction.
- Supervise large order deliveries while overseeing 4-6 team members, ensuring safe delivery and excellent service.
- Interact with customers daily, resulting in repeat orders to maximize company profitability.
Education
Bachelor of Business Administration - Finance
University of Cincinnati
Cincinnati, Ohio08.2020
LEADERSHIP EXPERIENCE
- Generation M
- Cincinnati Regional Representative
- Educate, inspire, empower, and unite Macedonians worldwide as a Macedonian youth initiative.
- Coordinate leadership conferences including finding and organizing venue space and event speakers.
- Network with fellow Macedonians across several countries and continents to create a united professional organization.
- Member of the Board of Directors that discusses important decisions regarding the future direction of the organization.
- Visit various cities to speak with the young professional Macedonian community on how they can participate in the organization or create a branch on their collegiate campus.
Timeline
Client Services
Fidelity Investments
08.2023 - Current
Manager, Logistics and Delivery Driver
Ohio Tables & Chairs
05.2015 - 08.2023
Bachelor of Business Administration - Finance
University of Cincinnati
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