Mihir Desai
San Jose,CA
Summary
Dedicated and accomplished hospitality professional with a strong background in hotel management, seeking a challenging General Manager position to leverage leadership expertise, operational acumen, and strategic vision to drive organizational success and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Dual General Manager
Holiday Inn Express - Sure Stay Plus
San Jose, CA
09.2023 - Current
- Provide exceptional customer service and ensure guest satisfaction while achieving team and brand objectives
- Oversee all revenue streams including rooms, housekeeping, F&B, and engineering departments
- Develop and execute local and national marketing strategies and pricing plans
- Monitor and maintain property standards for optimal guest experience and operational efficiency
- Prepare and manage annual budgets and capital expenditure plans
Assistant General Manager
Holiday Inn Express
San Jose, CA
06.2022 - 08.2023
- Supervised housekeeping and laundry staff to ensure high cleanliness standards
- Trained and developed team members in adherence to hotel policies and procedures
- Resolved guest issues and ensured exceptional service delivery
- Managed payroll, invoicing, and financial transactions
Entry Level Strategic Planning Manager
Holiday Inn Express
San Jose, CA
09.2016 - 05.2022
- Supervised project teams and collaborated with executive leadership on logistics and vendor management enhancements
- Conducted complex data analysis to inform strategic decision-making
- Coordinated implementation of new processes and technologies
Group Sales and Revenue Management
Holiday Inn Express
San Jose, CA
05.2015 - 08.2016
- Managed group sales and rate structures, exceeding revenue targets
- Provided high-quality customer service and maintained efficient front desk operations
Accountant / Manager
Krishna Automotive
Nadiad, Gujarat
09.2011 - 05.2013
- Led billing and account management processes
- Collaborated with sales and management teams on revenue generation strategies
- Maintained financial records and produced reports for management
Education
Engineering Management -
International Technological University
05.2018
Master of Business Administration - undefined
International Technological University
09.2015
Commerce - undefined
Smt. T.J. Patel Commerce College
04.2011
Skills
- Skilled in MS Windows functionality
- Data-driven decision-making expertise
- Effective relationship-building skills
- Skilled in MS Office Suite
- Staff training and development
- Operations management
- Team player
Languages
Hindi
Full Professional
English
Professional Working
Gujarati
Full Professional
Timeline
Dual General Manager
Holiday Inn Express - Sure Stay Plus
09.2023 - Current
Assistant General Manager
Holiday Inn Express
06.2022 - 08.2023
Entry Level Strategic Planning Manager
Holiday Inn Express
09.2016 - 05.2022
Group Sales and Revenue Management
Holiday Inn Express
05.2015 - 08.2016
Accountant / Manager
Krishna Automotive
09.2011 - 05.2013
Master of Business Administration - undefined
International Technological University
Commerce - undefined
Smt. T.J. Patel Commerce College
Engineering Management -
International Technological University
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