Miho Lairsey
Hilliard,FL
Summary
Dedicated office manager with a proven track record in customer service, office administration, and training. Committed to enhancing operational efficiency and fostering teamwork.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Formoso Spine & Joint Pain Specialist
Jacksonville, FL
03.2023 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated scheduling for patient appointments, optimizing staff utilization
- Trained new office staff on office procedures
- Oversaw inventory management of medical supplies, ensuring availability while reducing excess costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed Pump Medications
- Managed daily schedules for office staff
- Managed multiple offices
Lead Medical Assistant
Coastal Spine and Pain Center
Jacksonville
10.2010 - 03.2023
- Supervised daily operations of medical staff team to enhance patient care quality.
- Coordinated patient scheduling and follow-ups to optimize clinic workflow efficiency.
- Trained and mentored new staff on clinical protocols and patient interaction
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Demonstrated expertise in lab specimen collection, and basic laboratory testing procedures
- Managed prior authorizations for medications
- Assisted in various medical procedures with clinicians
- Assisted with fluro machine
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information. Retrieved medical records and imaging.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Medical Technology
Heritage Institute
Jacksonville, FL07.2010
Skills
- Customer service
- Office management
- Reliability
- Phone and email etiquette
- Office administration
- Scheduling and calendar management
- Training and coaching
- Teamwork
- Multitasking and organization
- Supply management
Certification
Registered Medical Assistant
Timeline
Office Manager
Formoso Spine & Joint Pain Specialist
03.2023 - Current
Lead Medical Assistant
Coastal Spine and Pain Center
10.2010 - 03.2023
Associate of Science - Medical Technology
Heritage Institute