Mihret Abay
Lynnwood ,WA
Summary
Dedicated professional with a clean driving record and strong customer service skills, honed at Via Zip Shuttle Community Transit. Proven ability to ensure timely transportation and foster client relationships. Recognized for training new drivers and enhancing operational safety, demonstrating reliability and effective problem-solving in diverse driving conditions.
Overview
8
8
years of professional experience
Work History
Driver
Via Zip Shuttle Community Transit
Lynnwood, WA
05.2024 - Current
- Ensured timely and safe transportation of passengers to various destinations.
- Conducted regular vehicle inspections to maintain operational safety standards.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Navigated efficiently using GPS systems to optimize routes and reduce delays.
- Trained new drivers on company protocols and safety regulations effectively.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Drove safely in various weather and road conditions to avoid accidents.
Customer Service Representative
Walgreens
Oakland, CA
03.2022 - 05.2023
- Assisted customers with inquiries, providing accurate information on products and services.
- Handled customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain store organization and cleanliness.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Lucy General Store
Cashier Customer Service
Memphis, TN
04.2018 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained organized cash register area, ensuring accuracy and cleanliness.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Trained new staff on cash handling procedures and store policies effectively.
Education
High School Diploma -
Evangelical
Ethiopia 01.2015
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Punctuality
- City and non-city driving
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Driver
Via Zip Shuttle Community Transit
05.2024 - Current
Customer Service Representative
Walgreens
03.2022 - 05.2023
Lucy General Store
Cashier Customer Service
04.2018 - 2022
High School Diploma -
Evangelical