Mika Reed
Austin,TX
Summary
Skilled patient care coordinator with a passion to ensure patient and provider understanding and collaboration through exceptional service. Motivated to exceed expectations and create optimal experiences for patients, providers, and stakeholders.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator and Assistant Manager
Austin Preferred Integrative Medicine
05.2021 - Current
- Coordinate and schedule treatment plans for a patient population of greater than 200 weekly
- Collaborate with physicians to explain recommended treatment plan for patients and promptly address any client concerns
- Explain health insurance coverage and review financial options for patients
- Manage and track weekly appointment numbers to ensure the clinic is exceeding projected goals from stakeholders
- Collaborate with law offices and other medical facilities to facilitate the exchange of confidential materials
- First point of contact to provide a positive customer service experience to new and existing patients
- Effectively prioritize clinic needs to ensure prompt responses for both patients and providers
- Provide feedback and coaching to providers and administrative staff
Hospitality Captain
P.F Changs China Bistro
05.2017 - Current
- Demonstrated respect and willingness to help wherever needed
- Assist in the facilitation of over $10,000 in sales in an evening shift
- Effectively train new and existing employees on corporate policy and procedure
- Worked flexible hours; nights, weekend, and holiday shifts
Administrative Assistant
Pearland Independent School District
08.2019 - 03.2020
- Coordinated with members of the department to collectively reach desired goals
- Managed record filing system to improve organization and efficiency
- Scheduled office meetings for supervisors
Education
Bachelor of Science - Healthcare Administration
University of Houston-Clear Lake
Houston, TX12.2020
Skills
- Case Management
- Administrative Supervision
- Strategic Networking
- Program Oversight
Timeline
Patient Care Coordinator and Assistant Manager
Austin Preferred Integrative Medicine
05.2021 - Current
Administrative Assistant
Pearland Independent School District
08.2019 - 03.2020
Hospitality Captain
P.F Changs China Bistro
05.2017 - Current
Bachelor of Science - Healthcare Administration
University of Houston-Clear Lake