Summary
Overview
Work History
Education
Skills
Timeline
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Mika Torres

Napa,CA

Summary

24 years old, born and raised in Napa Valley local with years of experience in the food service industry. I have lived in various cities throughout California garnering as much experience possible to enrich myself with knowledge of people from all walks of life. I am extremely responsible, confident, and sure of myself + my abilities. I can communicate and connect with most anyone regardless of age, dialect, background, etc. I have an ability to create comfort and trust between myself and anyone I want to meet. I have many skills outside of my job, as well. For many years I have been a songwriter, music producer, home cook, well-experienced model, as well as a speaker & reader of the Russian language. I can speak a bit of Spanish. I have several years of experience in the Oxbow market.

Overview

3
3
years of professional experience

Work History

Team Lead

Live Fire Pizza
Napa, California
03.2022 - 09.2024
  • Handled US Food & SYSCO deliveries.
  • Provided welcoming, friendly, and timely service + conversation to every guest visiting the Oxbow market.
  • Observed all inventory daily, taking note of low stock or empty inventory to replenish and reorder immediately, ensuring our business never runs out of products and utilities.
  • Cross-referenced all received orders with corresponding invoices to ensure any and all errors are handled swiftly.
  • Trained new staff of all ages in relevant processes and procedures.
  • Resolved all escalated and obscene customer complaints or queries promptly and efficiently.
  • Provided an abundance of support to junior staff during peak periods of workloads.

Server

Forge
Napa, California
08.2021 - 03.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.

Education

High School Diploma -

Piedmont Hills High School
San Jose, CA
06-2018

Skills

  • Complaint resolution
  • Quality Control
  • Invoice Verification
  • Marketing knowledge
  • Employee engagement
  • High-volume dining
  • Food safety understanding
  • Menu knowledge
  • Cash Handling
  • Payment Processing
  • Safe Food Handling

Timeline

Team Lead

Live Fire Pizza
03.2022 - 09.2024

Server

Forge
08.2021 - 03.2022

High School Diploma -

Piedmont Hills High School
Mika Torres