MIKAELA ADAIR
Tacoma
Summary
Dynamic customer service and sales professional with extensive experience at Zips, recognized for exceptional product knowledge and customer education. Proven skills in inventory management and regulatory compliance ensure operational efficiency while fostering client trust and rapport. Achieved high customer satisfaction ratings through a welcoming atmosphere and attentive service. Aiming to leverage expertise to enhance customer experiences in future roles.
Overview
13
13
years of professional experience
Work History
Budtender
Zips
Tacoma
09.2024 - Current
- Checked guests’ photo identification for validity and age requirements
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products
- Sold flowers, concentrates and edibles in a fast-paced environment
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits
Front Desk Receptionist
Planet Fitness Gym
Tacoma
10.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front desk office area to create professional and welcoming environment for visitors and employees
- Scheduled coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
Server/Bartender
Buffalo Wild Wings
Tacoma
06.2018 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members duty busy shifts for efficient workflow and excellent guest experiences
Sterilization Technician
Barrett Family Dental
Tacoma
04.2017 - 07.2017
- Received deliveries to stock supply closet and manage inventory of dental products and equipment
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensor
Mechanic
US Army
Fort Sill
06.2013 - 08.2014
- Inspected and tested equipment to locate worn and damaged parts
- Replaced damaged, missing, or defective parts with new and refurbished components
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Performed preventative maintenance oil changes and break jobs to preserve performance and reliability of vehicles
Cook
Certain Victory
Fort Lewis
03.2013 - 06.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Maintained a clean and sanitary workplace, ensuring compliance with health and safety regulations
- Prepared meals efficiently under time constraints for timely service during peak hours
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation
Call Center Representative
Xerox
Federal Way
02.2012 - 08.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction by efficiently addressing and resolving inquiries in a timely manner
Education
Associates of Science - Dental Hygiene
Everest
Tacoma01.2017
High School Diploma -
Lincoln High School
Tacoma01.2012
Skills
- Supporting medical patients
- Inventory management
- Regulatory compliance
- Product knowledge
- Sales techniques
- Patience and empathy
- Product merchandising
- Customer education
- Time management
- Effective communication
- Loss prevention
- Production leadership
Timeline
Budtender
Zips
09.2024 - Current
Front Desk Receptionist
Planet Fitness Gym
10.2023 - 09.2024
Server/Bartender
Buffalo Wild Wings
06.2018 - 04.2021
Sterilization Technician
Barrett Family Dental
04.2017 - 07.2017
Mechanic
US Army
06.2013 - 08.2014
Cook
Certain Victory
03.2013 - 06.2013
Call Center Representative
Xerox
02.2012 - 08.2012
Associates of Science - Dental Hygiene
Everest
High School Diploma -
Lincoln High School
Similar Profiles
Kavosiaye MoodyKavosiaye Moody
Budtender at ZipsBudtender at Zips
Anthony YoungAnthony Young
Site Manager at ZipsSite Manager at Zips
Todd ThrondsonTodd Throndson
Mechanical Technician at ZipsMechanical Technician at Zips