Mikaela Ambriz
Dedicated cashier with a proven track record in delivering exceptional customer service, ensuring accurate cash handling, and training new employees. Strong attention to detail and reliability contribute to a positive shopping experience.
Friendly and reliable with a positive attitude and excellent customer service skills. Understands the importance of maintaining accurate cash handling and efficient transaction process. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction. Offering strong communication and organizational skills, eager to learn and develop in a retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in cashier role.
Work History
Cashier
2 Years 3 Months- Provided exceptional customer service to enhance guest satisfaction.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Collaborated with team members to streamline workflow during peak hours.
- Trained new employees on register operations and customer interaction standards.
- Resolved customer inquiries and complaints promptly to ensure positive experiences.
- Conducted daily cash reconciliations to ensure accuracy and accountability.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma
- Honoree of [NHS]
- Awarded Leadership
- Relevant Coursework: CTE & Indusrty Certification
- 3.5 GPA
- Extracurricular Activities: Community and School Events
- Student Council Member
- Research Project: CTE and BIM, producing career-ready assets and professional credentials
Skills
Accomplishments
- Trained and mentored 5 employees.
- Resolved product issue through consumer testing.
Certification
Microsoft Office Speacialist