Mikaela Bledsoe
Damascus
Summary
Experienced service representative with nearly ten years of expertise in providing helpful assistance to patients/Clients. Possesses professional telephone etiquette and exceptional organizational abilities. Skilled in inventory control, optimizing stock levels to meet demand. Known for reliability, conscientiousness, and initiative-taking.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Eastside Orthopedics And Sports Medicine
07.2023 - Current
- Exhibited strong organizational skills when managing inventory levels for medical supplies, ensuring that all necessary items were stocked and available when needed.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being during their time at the clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Clinic Coordinator
Aesthetics Institute
01.2022 - 07.2023
- Answered clinic phone calls to schedule clients, and answer any questions for future prospective students
- Completed physical inventory counts each month.
- Demonstrated expertise in promoting and selling wide range of skincare products
- proven ability to achieve and exceed sales targets through personalized customer service.
- Maintained accurate records of client treatments, student performance, and clinic supplies.
Medical Receptionist/ Referral Specialist
EASTSIDE ORTHOPEDICS AND SPORTS MEDICINE
09.2020 - 01.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Established and maintained accurate patient records and record filing system
- Placed outbound calls for follow-ups and reached out to prospective clients
- Scheduled appointments in accordant with established procedures
- Collected and processed payments at time of service
- Obtained insurance authorizations for patient care
Registrar
PROVIDENCE HEALTH & SERVICES
11.2015 - 09.2020
- Greeted every guest with personable approach and provided knowledgeable service
- Collected and processed co-payments and out-of-pocket charges on a Ingenico POS system
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Barista
CELEBRATE ME HOME
09.2014 - 01.2016
- Preparing coffee and food items, replenishing stock, and cash handling
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Served customers quickly and efficiently and created strategies to prevent delays
Education
High School Diploma -
SAM BARLOW HIGH SCHOOL
Gresham, OR05.2011
Skills
- Customer service
- Healthcare administration
- Teamwork
- Attention to detail and accuracy in data entry and financial record keeping
- Strong problem solving skills and ability to resolve discrepancies
- Ability to multitask and prioritize in a fast-paced environment
- Time management
Timeline
Medical Assistant
Eastside Orthopedics And Sports Medicine
07.2023 - Current
Clinic Coordinator
Aesthetics Institute
01.2022 - 07.2023
Medical Receptionist/ Referral Specialist
EASTSIDE ORTHOPEDICS AND SPORTS MEDICINE
09.2020 - 01.2022
Registrar
PROVIDENCE HEALTH & SERVICES
11.2015 - 09.2020
Barista
CELEBRATE ME HOME
09.2014 - 01.2016
High School Diploma -
SAM BARLOW HIGH SCHOOL
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