Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Campbell

Brooklyn,New York

Summary


I excel with ease in de-escalating situations, honesty and integrity, commitment to problem solving and being present to one’s concerns. I am creative in how I research and verify if one’s source is credible. I am also innovative in how I put my projects together. I am familiar with delegation and working in groups for specific projects with deadline dates, and brainstorming opportunities. I believe in reaching goals as a unit. Teamwork is essential to successful outcomes. I believe in playing one’s role with accountability, good communication and by leading by example. When referring to a character in such a position I would want to emulate being trustworthy, dedicated, loyal to assigned responsibilities and keeping a positive disposition.

Overview

3
3
years of professional experience

Work History

Loan Client Servicing Specialist/Senior CSR

Strategic Financial Solutions
01.2018 - 12.2020
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Bachelor of Science - Business Administration, Marketing

SUNY Buffalo State, College of Business

Skills

  • Manage the servicing of the existing loans, which includes handling all customer inquiries through emails,
  • Inbound and outbound calls
  • Complete borrower onboarding calls and on-going touchpoints focused on building rapport
  • Address complex payment changes and provide borrowers solutions to payment hardships
  • Establish payment plans to improve the rate of late payment recovery
  • Explore the possible reason for delinquency in settlements and the best course of action to assist our borrowers
  • Manage collection efforts with a high level of persuasiveness and professionalism
  • Analyze credit bureau data to provide accurate credit profile information regarding creditors
  • Resolve credit bureau disputes and facilitate credit bureau monthly reporting
  • Follow all changing guidelines within the loan servicing operations process
  • Strategic Financial Solutions New York, NY
  • January 2018- June 2020
  • Debt Resolution Client Specialist 40 hours weekly
  • Core competencies:
  • Develop and maintain close professional relations with clients, making their concerns priority
  • Ensured first-call resolution with clients by providing prompt services in more than 40 daily service calls
  • Account Reviews are accurate and up to date
  • Worked closely with internal and external (Buffalo and New York) members of StratFS to respond quickly and
  • Most effectively to client concerns
  • Processed a variety of documents to ensure clients accounts up to date
  • Analyze, evaluate, and provide advisory financial services to clients
  • Knowledge of IT software and hardware sufficient in analyzing financial activities
  • Financial Law knowledge
  • Litigation knowledge relevant to summons, garnishment, liens, and filing a response
  • Skills:
  • Administrative
  • Tech: Experienced in Microsoft Office suite; financial systems, human resource information software; Adobe
  • Acrobat, Salesforce, Leadtrac
  • Data Entry and Maintenance
  • Change Orders
  • Legal Documentation
  • Customer Care
  • Call Control
  • Patient and Empathetic
  • Personal Reference Verification
  • Customer Account Management
  • Correcting Discrepancies

Timeline

Loan Client Servicing Specialist/Senior CSR

Strategic Financial Solutions
01.2018 - 12.2020

Bachelor of Science - Business Administration, Marketing

SUNY Buffalo State, College of Business

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