Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Associate ManagerOperations LeadBaristaWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: New York, NY
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Mikaela Cerda
New York
Work Preference
Summary
Results-driven professional with extensive experience in retail operations, focusing on operational efficiency, problem-solving, and team collaboration. Demonstrated ability to enhance customer experiences and streamline processes, contributing to increased satisfaction and operational success.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Associate Manager
Starbucks
New York
06.2025 - Current
- Managed daily operations and team performance, aligning efforts with organizational goals.
- Trained and mentored new partners on service standards, promoting consistency across service delivery.
- Collaborated with team members to identify improvement areas, enhancing overall customer experience.
- Handled customer inquiries and resolved issues, improving satisfaction rates.
- Facilitated team meetings to discuss challenges and align on goals.
- Ensured compliance with health and safety regulations across all departments.
- Supported inventory management and product restocking processes for efficiency.
- Created monthly reports outlining progress on key initiatives and trends.
- Monitored cash handling procedures to ensure compliance with company policies.
- Trained new employees on cash handling best practices and protocols.
- Resolved discrepancies in cash registers through thorough investigations.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
Operations Lead
Starbucks
New York
10.2024 - 06.2025
- Led daily operations, achieving high customer satisfaction through seamless store functioning.
- Maintained adequate stock levels while minimizing waste through effective inventory management.
- Collaborated with team members to improve peak hour customer experience.
- Performed consistent quality checks on food and beverage items to ensure standards.
- Enhanced team performance by implementing efficient workflow processes.
- Led team adherence to operational procedures for improved outcomes.
- Delivered essential training and support resources for staff success.
- Resolved complex issues involving customers, vendors, or employees efficiently.
Barista
Starbucks
New York
01.2024 - 10.2024
- Served high-quality beverages efficiently while engaging with customers for excellent service.
- Managed morning rush while remaining calm, enhancing customer experience during high-volume periods.
- Educated customers about menu items and promotions to enhance sales opportunities.
- Memorized recipes for specialty coffee drinks, contributing to menu knowledge.
- Maintained a clean and organized service area, including equipment upkeep.
- Adhered to safety and sanitation protocols to ensure a hygienic workspace.
- Processed transactions accurately using point-of-sale system.
- Restocked inventory supplies and promptly reported shortages to management, supporting uninterrupted service.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, TX06-2020
Some College (No Degree) - General Studies
Navarro College
Corsicana, TX 08.2020 - 01.2022
Some College (No Degree) - Business Administration And Management
Arizona State University
Tempe, AZ 08.2025 - Current
Skills
- Retail management
- Operational oversight
- Inventory oversight
- Regulatory compliance
- Cash management
- Data reporting
- Operational strategy
- Employee training and development
- Team motivation
- Scheduling supervision
- Task prioritization
- Communication effectiveness
- Issue resolution
- Decision-making skills
- Time optimization
- Client support
- Personnel management
Timeline
Some College (No Degree) - Business Administration And Management
Arizona State University
08.2025 - Current
Associate Manager
Starbucks
06.2025 - Current
Operations Lead
Starbucks
10.2024 - 06.2025
Barista
Starbucks
01.2024 - 10.2024
Some College (No Degree) - General Studies
Navarro College
08.2020 - 01.2022
High School Diploma -
Midlothian Heritage High School