Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Mikaela Elliott

Rogers,AR

Summary

Skilled leader in the food service industry, adept at customer satisfaction through and effective staff management. Skilled in food safety,preparation, and presentation. Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender/Server

Casa Jimador
02.2024 - 05.2024
  • Managed a 20 top bar plus 4 table section per shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

General Manager of Food Service

Popeyes Louisiana Chicken
06.2022 - 12.2023
  • Improved staff rentention within the company.
  • Increased sales volume from 2.5 million annually to 3.5 million annually of 18 months.
  • Reduce food cost from 33% to 26% of gross sales within 2Quarters.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assistant General Manager

Sonics Drive In
06.2021 - 06.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase sales from 1.5 million to 2.3 million annually
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Line Cook

Westminister Village
10.2016 - 05.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Carhop

Sonics Drive In
05.2012 - 05.2016
  • Partner alongside team members to serve 800+ guest per shift.
  • Receive and mentally handle cash exchange between guest.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Skills

  • Liquor, beer, and wine knowledge
  • Customer Service
  • Cooking techniques
  • Food safety and sanitation
  • Nutrition knowledge
  • Cost Control
  • Vegetarian Cooking
  • Food Cost Analysis
  • Fine-dining expertise
  • Braising Techniques
  • Food allergy understanding
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Knife Skills
  • Food presentation

Languages

Spanish
Professional Working

Certification

ServSafe Managers Food Handling Cert.

Expiration 06/2028

Timeline

Bartender/Server

Casa Jimador
02.2024 - 05.2024

General Manager of Food Service

Popeyes Louisiana Chicken
06.2022 - 12.2023

Assistant General Manager

Sonics Drive In
06.2021 - 06.2022

Line Cook

Westminister Village
10.2016 - 05.2021

Carhop

Sonics Drive In
05.2012 - 05.2016

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Mikaela Elliott