Mikaela Gray
Saint Joseph,MO
Summary
Motivated and creative individual with experience in customer service, sales, and design. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Building Materials & Millwork Department Manager
Menards
10.2022 - Current
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Utilized company programs to design homes, buildings, decks, doors, windows, fences, etc.
- Drove team revenue totals by bringing in top sales numbers.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained and built positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
General Manager
Vintage Stock
01.2019 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Effectively developed and maintained relationships with customers and suppliers through account development.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Supervisor
Spencer's Gifts
08.2018 - 01.2019
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
Education
No Degree - Bachelor of Science in Nursing
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Osborn High School
Osborn, MO05.2016
Skills
- Customer Service
- Database Management
- Microsoft Applications Proficiency
- Relationship Building
- Customer Engagement
- Retail and Vendor Management
- POS Software and Systems Expertise
- Sales Expertise
- Attention to Detail
- Problem-Solving
- Performance Management
- Store Organization
- Superb Eye for Detail
Timeline
Building Materials & Millwork Department Manager
Menards
10.2022 - Current
General Manager
Vintage Stock
01.2019 - 10.2022
Sales Supervisor
Spencer's Gifts
08.2018 - 01.2019
No Degree - Bachelor of Science in Nursing
Missouri Western State University
High School Diploma -
Osborn High School