Mikaela Gruseus
Frisco
Summary
Certified Medical Assistant (CMA) with a strong foundation in patient care, administrative support, and customer service, built from over 7 years in the service and healthcare industries. I began my career in the hospitality sector at age 16, working in fast-paced restaurant environments where I developed strong communication, multitasking, and problem-solving skills. Over time, I transitioned into healthcare, combining my service-focused mindset with clinical and administrative expertise in both in-office and telehealth settings. Known for creating calm, professional, and patient-centered experiences across a wide range of care environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant / Front Desk / Sales
New Beginnings Family Aesthetics
Frisco
02.2025 - Current
- Greet and assist patients in-person and over the phone; manage appointment scheduling and daily office flow.
- Maintain accurate patient records, respond to messages, and coordinate with providers for in-office and telehealth services.
- Provide support during aesthetic procedures and help patients understand treatment options and aftercare instructions.
- Handle payment processing, consultative booking, and maintain a professional, welcoming front desk environment.
Certified Medical Assistant / Administrative Assistant
Refinement Med Spa
Plano
11.2024 - 01.2025
- Assisted providers with clinical procedures, prepared exam rooms, took vital signs, and supported patients throughout visits.
- Managed patient intake, scheduling, insurance verification, and EHR documentation.
- Supported telehealth services including virtual consult prep, tech troubleshooting, and post-appointment follow-up.
- Coordinated care with pharmacies, labs, and other medical offices.
Hospitality & Customer Service Roles
Various Restaurants
01.2016 - 01.2024
- Company Overview: North Texas Area
- Worked in fast-paced restaurant environments delivering high-quality guest service across front-of-house roles.
- Developed strong interpersonal and problem-solving skills while managing customer needs, multitasking under pressure, and working effectively in team settings.
- Gained early exposure to professional communication, service recovery, and maintaining composure in high-volume settings-skills that have translated directly to success in healthcare environments.
- North Texas Area
Education
Certified Medical Assistant (CMA) -
Legacy Career Institute
High School Diploma -
ISchool Virtual
Carrollton, TXSkills
- Patient-Centered Care
- Telehealth Coordination
- Appointment Scheduling & Follow-Up
- Electronic Health Records (EHR)
- Clinical Support & Vital Signs
- Administrative Operations
- Customer Service & Communication
- Hospitality & Guest Relations
- HIPAA Compliance
- Sales & Consultative Booking
Professional Highlights
- Supported a nervous patient through a telehealth-based aesthetic treatment from start to finish, earning a 5-star review for clear communication and compassionate care.
- Successfully blended customer service experience from the hospitality industry into a high-performing role in healthcare, demonstrating flexibility, professionalism, and patient advocacy.
Timeline
Administrative Assistant / Front Desk / Sales
New Beginnings Family Aesthetics
02.2025 - Current
Certified Medical Assistant / Administrative Assistant
Refinement Med Spa
11.2024 - 01.2025
Hospitality & Customer Service Roles
Various Restaurants
01.2016 - 01.2024
High School Diploma -
ISchool Virtual
Certified Medical Assistant (CMA) -
Legacy Career Institute