Mikaela Lee-diaz
Omak
Summary
Detail-oriented professional with strong customer service skills. Experienced in order processing, effective communication, and cash handling. Ready to enhance team collaboration and ensure efficient operations.
Overview
5
5
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Omak
06.2026 - Current
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Processed customer orders accurately and efficiently in fast-paced environment.
- Prepared order shipments for delivery, ensuring proper packaging and labeling.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Assisted customers with order inquiries and provided product information.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and safety standards in fulfillment area daily.
Front Desk Receptionist
B&B Sprinklers
Omak
02.2025 - 09.2025
- Greeted and assisted customers with inquiries and service requests, enhancing overall customer satisfaction.
- Answered incoming calls and redirected to appropriate personnel, ensuring efficient communication.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments for service consultations and installations.
- Processed customer payments and maintained accurate transaction records.
- Managed incoming and outgoing mail, courier services, and faxes, streamlining correspondence processes.
Cleaner
Pura Construction
Lake Stevens
01.2022 - 06.2024
- Operated cleaning equipment to remove debris and hazardous materials efficiently.
- Maintained cleanliness of construction sites to ensure safe working conditions.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Volunteer Barista
God Rock
Lake Stevens
09.2022 - 12.2022
- Provided friendly and efficient customer service during busy hours.
- Crafted specialty coffee drinks to meet customer preferences.
- Managed cash register transactions and handled payments accurately.
- Maintained cleanliness and organization of the work area.
Education
High School Diploma -
Acellus
Kansas, OH06-2026
Skills
- Client relations
- Time management
- Verbal communication
- Cross-functional teamwork
- Cash handling
- Attention to detail
Timeline
Order Fulfillment Associate
Home Depot
06.2026 - Current
Front Desk Receptionist
B&B Sprinklers
02.2025 - 09.2025
Volunteer Barista
God Rock
09.2022 - 12.2022
Cleaner
Pura Construction
01.2022 - 06.2024
High School Diploma -
Acellus