Mikaela Matute
Hollywood
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at previous work establishments. Proven ability to enhance guest engagement and streamline operations through effective communication and cash handling expertise. Recognized for creating a welcoming atmosphere and improving team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Chili's Restaurant
08.2024 - 08.2025
- Delivered exceptional customer service by anticipating guest needs and responding promptly to requests.
- Processed customer orders accurately to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
- Collaborated with kitchen staff to ensure accurate and timely preparation of orders.
- Performed cash handling duties, including processing payments and balancing cash registers.
Tester
Hollywood Eye Institute
01.2024 - 07.2024
- Documented test results and reported findings to stakeholders for informed decision-making.
- Improved testing efficiency by automating repetitive test scenarios using industry-standard tools.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Barista
Einstein Bagels
10.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
McArthur Highschool
Hollywood, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Hospitality service expertise
- Team collaboration
- Problem-solving
- Attention to detail
Timeline
Server
Chili's Restaurant
08.2024 - 08.2025
Tester
Hollywood Eye Institute
01.2024 - 07.2024
Barista
Einstein Bagels
10.2022 - 01.2024
High School Diploma -
McArthur Highschool