Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Mera

Kent,WA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

7
7
years of professional experience

Work History

Barista

Bigfoot Java
04.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Claims Specialist

GEICO
01.2022 - Current
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Shift Supervisor

Starbucks
10.2016 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.

Education

GED -

Adult Center
Miami, FL
05.2017

Skills

  • Cash Register Operation
  • Team Leadership
  • Ability to Adapt
  • Resolving Complaints
  • Team Player
  • Recordkeeping Organization
  • Documentation Review
  • Work Organizing and Prioritizing

Timeline

Barista

Bigfoot Java
04.2023 - Current

Claims Specialist

GEICO
01.2022 - Current

Shift Supervisor

Starbucks
10.2016 - 01.2022

GED -

Adult Center

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Mikaela Mera