Mikaela Sibel
South Point
Summary
Dynamic Patient Access Representative with extensive experience at University Hospitals of Cleveland, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through effective communication and multitasking. Skilled in navigating healthcare systems and maintaining HIPAA compliance, ensuring seamless access to services while fostering strong patient relationships.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
University Hospitals of Cleveland
08.2025 - Current
- Assisted patients with appointment scheduling and registration processes to ensure efficient access to healthcare services.
- Verified patient insurance information and eligibility, facilitating accurate billing procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations during all interactions.
- Utilized electronic health record (EHR) systems to accurately enter and update patient data as needed.
- Adapted quickly to changes in operational procedures and technology, ensuring seamless service delivery at the front desk.
Front Office Specialist
Lawrence County CAO Medical Center
10.2024 - 06.2025
- Managed patient check-in and registration processes efficiently.
- Scheduled patient appointments using electronic health record systems.
- Assisted with insurance verification and billing inquiries.
- Maintained accurate patient records and ensured data integrity.
- Coordinated communication between patients and medical staff effectively.
- Handled incoming calls, addressing inquiries and directing requests appropriately.
Account Manager
Rent 2 Own
03.2021 - 08.2024
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Developed tailored solutions to meet customer needs and enhance satisfaction.
- Analyzed account performance metrics to identify opportunities for improvement.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted regular reviews of account strategies, adjusting approaches based on market trends.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Retention Customer Service Representative
AT&T
10.2016 - 03.2021
- Resolved customer inquiries and issues, enhancing overall satisfaction and retention rates.
- Collaborated with cross-functional teams to develop and implement effective retention strategies.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Maintained detailed records of customer interactions, ensuring accurate data for follow-up actions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
South Point High School
South Point, OHSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- EMR
- Flexible schedule
- Insurance billing
Timeline
Patient Access Representative
University Hospitals of Cleveland
08.2025 - Current
Front Office Specialist
Lawrence County CAO Medical Center
10.2024 - 06.2025
Account Manager
Rent 2 Own
03.2021 - 08.2024
Retention Customer Service Representative
AT&T
10.2016 - 03.2021
High School Diploma -
South Point High School