Mikaela Smith
Centennial,CO
Summary
Versatile professional with 10+ years of experience in healthcare support, behavioral health, military communications, and customer service. Proven ability to manage complex workflows, solve problems quickly, and deliver high-quality service in fast-paced environments. Known for strong communication, leadership, and relationship-building skills. Brings disciplined operational experience from 8 years of military service and hands-on clinical support experience in top healthcare systems.
Overview
13
13
years of professional experience
Work History
Specimen Collector
RTD
09.2023 - 09.2025
- Track supply orders monthly to keep inventory levels aligned with uninterrupted operations.
- Process 7 specimens per shift while prioritizing STAT samples and accurate handling.
- Identify and escalate specimen discrepancies to support accurate processing and timely follow-up.
- Prioritize STAT samples to meet time-sensitive clinical needs.
- Maintain supply inventory and place orders to support uninterrupted specimen collection operations.
- Follow SOPs and regulatory standards to keep specimen handling aligned with compliance requirements.
- Apply customer service and medical terminology to support clear patient interactions during specimen collection.
Behavioral Health Counselor II
Eating Recovery Center
07.2022 - 07.2023
- Facilitated 1 individual and group therapy sessions weekly for patients with eating disorders.
- Collaborated with psychiatrists and clinicians to monitor patient progress and adjust care plans.
- Identified behaviors affecting recovery and implemented targeted interventions to support treatment goals.
- Developed personalized treatment plans from intake findings and ongoing therapeutic observations.
- Supported recovery discussions through clear communication, active listening, and consistent patient engagement.
Signal Support Specialist
Colorado Army National Guard
06.2015 - 06.2023
- Operated, installed, and repaired 20+ tactical radio systems in support of field communications.
- Installed CAT-5E and telephone cable systems, and handled communication security credentials for classified operations.
- Supervised 3–5 soldiers as Lead Communications Advisor, providing technical direction across network management and signal operations.
- Provided technical guidance on network management, information security, and signal procedures to support reliable unit operations.
- Managed equipment accountability and preventive maintenance programs to keep communication assets operational and tracked.
Physical Therapy Aide
Kaiser Permanente
11.2016 - 06.2022
- Escort 25+ patients daily to exam rooms while coordinating schedule flow across the clinic.
- Record medical histories, vital signs, and insurance information accurately for patient charts.
- Assist physicians during examinations and explain procedures clearly to support patient understanding.
- Collect and prepare lab specimens while performing basic lab tests and following specimen handling protocols.
- Prepare treatment rooms and equipment for therapy sessions, including routine equipment calibration.
- Support patient mobility, transfers, and transport within the clinic while maintaining organized scheduling support.
Patient Care Technician
DaVita Dialysis
01.2013 - 05.2015
- Scheduled appointments, verified insurance, and managed patient check-ins at the front desk.
- Maintained accurate patient charts in Microsoft Office and Excel for daily treatment documentation.
- Supported patient care tasks using medical terminology and patient care support throughout the dialysis workflow.
- Performed specimen handling and maintained infection control procedures during routine patient care activities.
- Used critical thinking, time management, and active listening to coordinate patient needs efficiently.
Education
Bachelor of Arts - Project Management
CSU Global
01-2025
U.S. Army Advanced Individual Training - Signal Support
Fort Gordon
Augusta, GA01-2016
U.S. Army Basic Training - Basic training
Fort Jackson
Columbia, SC01-2015
High School Diploma - undefined
Rangeview High School
Aurora, CO01-2008
Skills
- Specimen handling
- Patient vital signs monitoring
- Medical terminology & patient care support
- Equipment calibration & specimen handling
- Infection control procedures
- Patient intake screening
- Administrative support & scheduling
- Appointment setting
- Data entry (10-key)
- Microsoft Office Suite (Excel, Word, Outlook)
- Customer service
Timeline
Specimen Collector
RTD
09.2023 - 09.2025
Behavioral Health Counselor II
Eating Recovery Center
07.2022 - 07.2023
Physical Therapy Aide
Kaiser Permanente
11.2016 - 06.2022
Signal Support Specialist
Colorado Army National Guard
06.2015 - 06.2023
Patient Care Technician
DaVita Dialysis
01.2013 - 05.2015
High School Diploma - undefined
Rangeview High School
U.S. Army Basic Training - Basic training
Fort Jackson
U.S. Army Advanced Individual Training - Signal Support
Fort Gordon
Bachelor of Arts - Project Management
CSU Global