Mikaela Thomas
Kennesaw,GA
Summary
Motivated college student with academic commitment, varied customer service experience, and plans to get a Bachelors degree in science at KSU.
Overview
3
3
years of professional experience
Work History
Sales Associate
Target
Acworth, GA
08.2023 - 05.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Associate
Timeless beauty
Acworth, GA
06.2023 - 08.2023
- Stocked sales floor
- Handled sales
- Assisted customers with any questions they needed answered and navigated them around the store to find what they needed
Sales Associate
Kid to Kid
Kennesaw, GA
09.2022 - 06.2023
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Meticulously operated POS system transactions including credit, cash, exchange returns, and refund to ensure seamless and accurate cash flow
- Answered incoming calls
- Conducted credit card transactions through POS System
- Educated customers about Clothing, accessories, and equipment
- Assisted with returns
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Front of House Team Member
Chick-fil-A
Kennesaw, GA
08.2021 - 06.2022
- Did all front of house duties working with customers, food, drinks, money, and the POS
Education
Freshman College Education - Biology
Kennesaw State University
Kennesaw, GASkills
- Basic math
- Sales
- Merchandising
- Phone etiquette
- Retail Sales
- Organizational Skills
- Time Management
- POS
- Cashiering
- Upselling
- Communication skills
- Cash handling
- English
Timeline
Sales Associate
Target
08.2023 - 05.2024
Sales Associate
Timeless beauty
06.2023 - 08.2023
Sales Associate
Kid to Kid
09.2022 - 06.2023
Front of House Team Member
Chick-fil-A
08.2021 - 06.2022
Freshman College Education - Biology
Kennesaw State University