Mikaela Wagner
Jacksonville,FL
Summary
Dynamic professional with 5+ years of experience in customer-facing roles, including service and reception in healthcare-adjacent settings. Demonstrates strong communication, organization, and problem-solving skills while managing high volumes and ensuring positive client experiences. Adaptable and detail-oriented, committed to delivering exceptional patient and client care in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Carrabba's Restaurant
Jacksonville, FL
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Facilitated exceptional dining experiences by providing attentive service and menu knowledge.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Osprey Village Retirement Home
Fernandina Beach, FL
06.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Co Hairsalon Receptionist
Theresa
07.2020 - 05.2021
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Utilized multi-line phone system to handle high volumes of calls effectively and professionally.
- Resolved client inquiries promptly, enhancing overall customer satisfaction and loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
AA - Undecided
Florida State College
Jacksonville, FLHighschool Diploma -
West Nassau County High School
Callahan, FL.06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Dining Customer Service
- Adaptable and Flexible
- Supply Restocking
- Professional appearance
- Memory retention
- Time management
- Telephone skills
- Customer and client relations
Timeline
Server
Carrabba's Restaurant
11.2023 - Current
Server
Osprey Village Retirement Home
06.2021 - 07.2023
Co Hairsalon Receptionist
Theresa
07.2020 - 05.2021
Highschool Diploma -
West Nassau County High School
AA - Undecided
Florida State College