Mikaela Xama
Clinton Township,MI
Summary
Dynamic leader highly motivated and professional, providing support. Enhancing sales culture and exceeding quotas by employing effective problem-solving and decision-making skills. Excelled in customer service and employee development, achieving significant growth and maintaining high satisfaction levels. Skilled in marketing initiatives and guest relations, consistently prioritized for impactful results.
Overview
13
13
years of professional experience
Work History
Salon Manager
Montes Salon
Troy, MI
08.2021 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Associate Director of Sales
Sunrise Of Shelby
Shelby, MI
02.2020 - 08.2021
- Crafted compelling presentations tailored to individual clients'' needs, showcasing product benefits and driving successful negotiations.
- Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
- Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
- Secured key client accounts through effective relationship-building and persuasive communication skills.
- Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth.
- Optimized pricing structures based on market research findings, yielding greater profitability without sacrificing competitiveness or brand image.
- Exceeded quarterly quotas consistently by employing effective time management strategies and prioritizing high-value prospects.
- Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Receptionist
Sunrise Of Troy
Troy, MI
02.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Dental Receptionist
Summit Family Dental
Utica, MI
04.2014 - 03.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Receptionist
Shelby Nursing Center
Shelby, MI
11.2011 - 03.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Marketing initiatives
- Guest Relations
Languages
Albanian
Native or Bilingual
Timeline
Salon Manager
Montes Salon
08.2021 - Current
Associate Director of Sales
Sunrise Of Shelby
02.2020 - 08.2021
Receptionist
Sunrise Of Troy
02.2018 - 02.2020
Dental Receptionist
Summit Family Dental
04.2014 - 03.2015
Receptionist
Shelby Nursing Center
11.2011 - 03.2014