Mikaelle Landry
Baton Rouge,LA
Summary
Accomplished Optician with a proven track record at The Vision and Eye Center, enhancing customer satisfaction through expert adjustments, optical dispensing, and personalized eyewear recommendations. Skilled in insurance verification and customer service, I significantly increased repeat business. Demonstrates meticulous attention to detail and a commitment to providing exceptional care and service.
Developed skills in customer service and technical precision in clinical setting, seeking to transition into new field. Experienced in providing tailored solutions and attention to detail, ensuring customer satisfaction. Ready to leverage analytical and interpersonal skills in different professional environment.
Offering strong foundation in customer service and genuine interest in eye care, ready to learn and develop in professional environment. Brings commitment to understanding optical principles and hands-on skills in lens fitting and adjustment. Ready to use and develop communication and technical skills in Optician role.
Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.
Overview
7
7
years of professional experience
Work History
Optician
The Vision and Eye Center
10.2023 - Current
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Performed basic vision testing for new patients.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optician
Dr. Smith Eyecare
03.2020 - 10.2023
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
Optician
Americas Best
08.2018 - 03.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Fostered supportive team environment by conducting regular training sessions on latest optical technology and customer service best practices.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Education
High School Diploma -
Sullivan Prep Academy
Baton Rouge, LA05.2015
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Product upselling
- Contact lens
- Supply management
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Display building
- Eye health assessment
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Attention to detail
- Quality control
- Patient history documentation
- Billing processing
- Appointment scheduling
- Analytical thinking
- Time management
- Active listening
- Children's eyewear
- Patient testing
- Decision-making
- Problem-solving
- MS office
- Multitasking
- Reliability
- Critical thinking
Timeline
Optician
The Vision and Eye Center
10.2023 - Current
Optician
Dr. Smith Eyecare
03.2020 - 10.2023
Optician
Americas Best
08.2018 - 03.2020
High School Diploma -
Sullivan Prep Academy
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