Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikah Macy

Portland,OR

Summary

Dedicated CNA skilled in vital signs monitoring, patient care, and effective communication. Committed to enhancing patient comfort and safety through empathy and collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CNA

Avamere
Oregon City, OR
11.2024 - Current
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care observations accurately in electronic health records.
  • Collaborated with healthcare team to develop individualized care plans.

Customer Service Representative

4M’s Home Services
Hillsboro, OR
01.2019 - 01.2025
  • Resolved customer inquiries and issues through effective communication, enhancing overall satisfaction.
  • Streamlined service processes, reducing response times and increasing operational efficiency.
  • Trained new team members on customer service protocols, fostering a collaborative work environment.
  • Managed escalated customer complaints, implementing solutions to improve retention rates.

Small Bars AAM

McMenamins
Forest Grove, OR
01.2023 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Nursing

PCC
Portland, OR

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA

Avamere
11.2024 - Current

Small Bars AAM

McMenamins
01.2023 - 10.2024

Customer Service Representative

4M’s Home Services
01.2019 - 01.2025

No Degree - Nursing

PCC