Mikaila McAbee
Newport,NC
Summary
Proven leader in operations management, adept at staff training and development, with a track record of expanding market reach and fostering inclusive cultures at Buffalo Wild Wings. Skilled in organizational development and human resources, enhancing customer experiences and streamlining processes for efficiency.
Overview
5
5
years of professional experience
Work History
Co General Manager
Buffalo Wild Wings
04.2024 - Current
- Expanded market reach by identifying new business opportunities and establishing strategic partnerships within the industry.
- Streamlined communication between departments for enhanced collaboration and timely project completion.
- Enhanced customer experience by implementing targeted service improvements based on client feedback and market research data.
- Championed diversity and inclusion efforts within the workplace, fostering a culture of mutual respect among all team members.
Front of House Manager
Buffalo Wild Wings
07.2023 - 04.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Server
Buffalo Wild Wings
11.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Snapperz Grill & Steam Bar
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bed Maker
Island Essentials
05.2019 - 05.2022
- Collaborated with housekeeping team members to efficiently complete daily tasks and maintain a pleasant work environment.
- Assisted with training new staff members on proper bed-making procedures to ensure consistent quality across the team.
- Ensured optimal sleep experiences for guests by adjusting pillow placement according to individual needs or requests when necessary.
- Streamlined the bed-making process by organizing linens and other materials in an efficient manner, reducing time spent searching for items.
Education
High School Diploma -
Swansboro High School
Swansboro, NC06.2015
Skills
- Staff Training and Development
- Operations Management
- Organizational Development
- Human Resources Management
Timeline
Co General Manager
Buffalo Wild Wings
04.2024 - Current
Front of House Manager
Buffalo Wild Wings
07.2023 - 04.2024
Server
Buffalo Wild Wings
11.2022 - 05.2023
Server
Snapperz Grill & Steam Bar
05.2022 - 05.2023
Bed Maker
Island Essentials
05.2019 - 05.2022
High School Diploma -
Swansboro High School