Mikaila Scudder
Harrisburg,PA
Summary
Client-focused professional with 6+ years of experience in relationship management, sales, and customer-facing roles. Skilled at understanding client needs, building long-term relationships, and working across teams to deliver a positive customer experience. Proven success managing high-volume client interactions while maintaining personalized communication and consistent follow-through.
Overview
6
6
years of professional experience
Work History
Client Development Associate
CEO Coaching International
Remote
07.2025 - Current
- Book an average of 20 qualified meetings per month through outbound outreach and consistent follow-up.
- Nurtured prospects throughout extended sales cycles via regular follow-ups and tailored communication.
- Converted prospects into coaching clients, with 100% of personally sourced clients remaining active with their coaches to date.
- Cultivated relationships with CEOs and business leaders to identify their goals and challenges regarding executive coaching.
- Collaborated with sales and coaching teams to ensure prospective clients received a seamless experience from initial outreach to enrollment.
- Keep prospect activity, conversations, and follow-up tasks organized and up to date in the CRM.
- Use discovery conversations to understand each prospect's needs and determine whether coaching is a good fit.
- Trained part-time SDRs on effective outreach techniques and messaging strategies.
Sales Development Representative
Bottomline Technologies
Portsmouth, NH
09.2024 - 07.2025
- Spearheaded lead generation initiatives with tools like LinkedIn Sales Navigator and ZoomInfo, enhancing prospect engagement.
- Conducted 150+ outbound calls and emails daily, utilizing CRM tools like Salesforce, Koncert, and Outreach to track and optimize prospect interactions.
- Utilized consultative selling techniques to uncover client pain points, resulting in approximately 40% higher conversion rates.
- Collaborated with Account Executives to create personalized sales strategies, leading to increased closed-won opportunities.
Sales Account Executive
United Energy Services
Mechanicsburg, PA
05.2024 - 09.2024
- Exceeded sales goals by developing and implementing effective sales strategies.
- Cultivated strong client relationships through proactive communication and deep understanding of needs, fostering loyalty and repeat business.
- Negotiated and customized energy solutions, aligning with client business objectives to drive satisfaction and retention.
- Trained new team members on sales methodologies and client relationship building to improve overall team effectiveness.
@BakerySquarePgh Marketing Intern
Walnut Capital
Pittsburgh, PA
03.2023 - 04.2024
- Assisted in planning and hosting weekly and seasonal marketing events, leading to increased community engagement.
- Developed content for media relations and social media posts to promote events, increasing engagement by ~127%.
- Collaborated with marketing team to identify effective tactics for addressing challenges and ensuring smooth event operations.
- Capture virtual walkthroughs of apartments for property site listings, increasing time spent on each listing page.
Brand Ambassador
Walnut Capital
Pittsburgh, PA
10.2022 - 04.2024
- Collaborated with marketing team to create promotional campaigns for residential events, increasing attendance rate.
- Encouraged word-of-mouth advertising, resulting in 5 new prospective clients.
- Designed and arranged eye-catching floor sets for social media posts, contributing to ~1% clickthrough rate.
@PartyMosaic Social Media Marketing Intern
Mosaic Inc
Pittsburgh, PA
08.2023 - 01.2024
- Managing Instagram, Tik Tok and Facebook platforms through strategic content planning and audience interaction and increasing engagement by ~31% across all platforms
- Utilizing CapCut and Premier Pro to create reels for social media and paid advertisements on Google ads, enhancing brand visibility.
- Executing targeted email marketing campaigns using Mailchimp, highlighting seasonal trends and promoting relevant products, reaching an extensive client base of over 1,000
Leasing Consultant
Walnut Capital
Pittsburgh, PA
09.2021 - 11.2023
- Conducted property showings and responded to inquiries from interested prospects, resulting in a 100% occupancy rate.
- Inspected properties before and after new tenant move-outs to schedule maintenance, cleaners, and other services to ensure new tenant satisfaction.
- Resolve conflicts between tenants by implementing policies to maintain properties to the highest standards
- Managing @UniversityCommonsPgh & @HotMetalFlats to foster positive resident relationships with management, increasing engagement by ~70% for @UniversityCommonsPgh and ~20% for @HotMetalFlats
Sales Representative
Bath & Bodyworks
Bluffton, SC
11.2020 - 05.2022
- Collaborated with the sales team to hit daily sales goals, consistently placing as one of the top stores in the region.
- Trained and mentored new sales representatives to increase integrity of the workforce.
- Listened to customer needs to identify and recommend products, producing higher levels of customer satisfaction.
Education
Bachelor of Science - Psychology
University of Pittsburgh, Dietrich School of Arts & Sciences
Pittsburgh, PA04-2024
Skills
- Photoshop Lightroom, Microsoft Office Suite, Audition, Premier Pro, Mailchimp, BrokerZone, Salesforce, LinkedIn Sales Navigator, Zoominfo, Outreach, Salesloft, CRM management, Outbound prospecting, Lead qualification
Interests
Mario Kart, Cooking, Skiing, Wakeboarding, Dirt biking, Comedy, Weight training,
Timeline
Client Development Associate
CEO Coaching International
07.2025 - Current
Sales Development Representative
Bottomline Technologies
09.2024 - 07.2025
Sales Account Executive
United Energy Services
05.2024 - 09.2024
@PartyMosaic Social Media Marketing Intern
Mosaic Inc
08.2023 - 01.2024
@BakerySquarePgh Marketing Intern
Walnut Capital
03.2023 - 04.2024
Brand Ambassador
Walnut Capital
10.2022 - 04.2024
Leasing Consultant
Walnut Capital
09.2021 - 11.2023
Sales Representative
Bath & Bodyworks
11.2020 - 05.2022
Bachelor of Science - Psychology
University of Pittsburgh, Dietrich School of Arts & Sciences