Mikaila Strother
Washington,DC
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hyatt Regency Hotel
06.2023 - 11.2024
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Checked guests in on arrival and out on departure
- Posted charges to accounts answering any questions resolving guests problems and complaints
- Provided customer service fulfilling all guests needs as much as possible
- Stayed current on local attractions and special events to help guests with entertainment options
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Trained new hires
- Responded to inquiries and room requests made online, by phone and via email
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Coordinator
Founding Farmers
02.2022 - 11.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Accommodated guests with children and special needs to promote comfortable dining experience
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Notified server after seating parties in section to facilitate prompt service
- Resolved customer service and food-related issues to maintain guest satisfaction
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Store Manager
The UPS Store Inc.
01.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Event Coordinator
Barrel and Bushel, Hyatt Regency
11.2020 - 06.2022
- Responded to emails within 24 hours
- Checked in reservations and events to ensure specific time and date inquires
- Identified the clients needs and expectations for the event and venue planning for potential scenarios that could impact event
- Stayed within the clients budget for event planning event details and aspects including seating , dining , food, drinks and guests
- Ensured restaurant isn’t overbooked with reservations and big events
- Trained new hires providing amazing customer service skills
- Developed diagrams and floor plans with event setup requirements
- Hired, trained and supervised volunteers and support staff required for events
- Coordinated and allocated equipment, supplies and staff for events
Education
High School Diploma -
Roosevelt Stay High School
Washington, DC11.2020
Skills
- Problem Resolution
- Computer Skills
- Friendly, Positive Attitude
- Organizational Skills
- Training & Development
- Team Management
- Critical Thinking
- Flexible Schedule
- Supervision & Leadership
- Reliable & Trustworthy
- Conflict Resolution
- Training and mentoring
Timeline
Front Desk Agent
Hyatt Regency Hotel
06.2023 - 11.2024
Coordinator
Founding Farmers
02.2022 - 11.2023
Store Manager
The UPS Store Inc.
01.2022 - 06.2023
Event Coordinator
Barrel and Bushel, Hyatt Regency
11.2020 - 06.2022
High School Diploma -
Roosevelt Stay High School
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