MIKAILA TURNER
Marietta,Georgia
Summary
Customer Service & Sales professional with 5+ years of diverse experience in retail, service, food, telecommunications, and caregiving industries. Recognized for building strong customer relationships, resolving complex issues, increasing sales through consultative service, and thriving in fast-paced environments. Experienced supporting homeowners, contractors, and high-volume restaurant operations while consistently delivering efficient, detail-oriented service. Adaptable, dependable, and quick to learn new systems and processes.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Marietta, GA
08.2026 - Current
- Resolved customer issues through effective communication and problem-solving techniques.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Documented customer interactions in the support ticketing system for future reference.
Server
Waffle House
08.2024 - 08.2026
- - Delivered friendly service to hundreds of guests weekly in a fast-paced 24-hour restaurant, enhancing overall dining experience.
- - Managed multiple tables simultaneously, ensuring order accuracy and minimizing guest wait times for improved service efficiency.
- - Resolved customer concerns professionally, strengthening guest satisfaction and fostering repeat business.
- - Processed cash and card transactions accurately while completing opening and closing responsibilities with minimal supervision.
Pro & Paint Associate
The Home Depot
09.2023 - 07.2024
- - Supported homeowners and contractors in a high-traffic paint and pro department, guiding product selection and project solutions.
- - Recommended paint options and mixed colors using computerized tinting systems, ensuring accurate matches for customer projects.
- - Coordinated contractor orders exceeding $10,000 by verifying inventory, organizing fulfillment, and collaborating with multiple departments for timely material readiness.
- - Maintained merchandising and stock standards, ensuring the department was customer-ready and minimizing shrink risk.
- - Supported Home Services installations across HVAC, plumbing, flooring, and appliances by keeping customer needs and project flow organized.
Crew Member/Manager in Training
Five Guys
11.2022 - 07.2023
- - Led shifts of 3–4 team members, coordinating staffing and assigning responsibilities to ensure efficient workflow.
- - Delivered fast, accurate service during peak hours, ensuring food quality and guest satisfaction.
- - Cross-trained in register, grill, fry station, prep, and dining room to enhance restaurant operations.
Customer Service Representative
Better Help Group
11.2021 - 09.2022
- - Managed customer inquiries across phone, email, and chat, resolving issues efficiently and professionally.
- - Managed customer inquiries across phone, email, and chat, resolved issues efficiently and professionally.
- - Coordinated with physician offices to secure documentation, ensuring timely completion of medical record requests.
Cook/CSR
Pizza Hut
01.2020 - 08.2021
- - Prepared and served food to customers in fast-paced, high-volume environment, ensuring quality standards were met.
- - Managed incoming phone orders from placement through fulfillment, achieving high accuracy and attention to detail.
- Organized and prepped ingredients to ensure efficient cooking and presentation. according to standardized recipes and menu specifications.
- Collaborated with team members to ensure timely food preparation and delivery.
- - Managed incoming phone orders from placement through fulfillment, achieving high accuracy and detail orientation.
Crew Member
Journeys Kidz
09.2019 - 01.2020
- - Guided customers in selecting footwear and accessories, enhancing sales through strategic recommendations of complementary products.
- - Coordinated inventory shipments and optimized stockroom layout to streamline merchandising processes.
- Organized store displays and ensured cleanliness to enhance customer experience. by organizing displays and restocking merchandise.
Education
Bachelor of Science - Biology
Kennesaw State University
Marietta, GA 09.2024 - 09.2026
Skills
- Customer Service
- Consultative Sales
- POS Systems
- Cash Handling
- Team Leadership
- Microsoft Office
- Data Entry
- HIPAA Compliance
- Customer Documentation
- Inventory Management
- Conflict Resolution
- Multichannel Support
Personal Information
Title: CUSTOMER SERVICE | HOSPITALITY | SALES
Accomplishments
Received four Homer Awards for outstanding customer service and performance at The Home Depot.
Timeline
Customer Service Representative
Alorica
08.2026 - Current
Bachelor of Science - Biology
Kennesaw State University
09.2024 - 09.2026
Server
Waffle House
08.2024 - 08.2026
Pro & Paint Associate
The Home Depot
09.2023 - 07.2024
Crew Member/Manager in Training
Five Guys
11.2022 - 07.2023
Customer Service Representative
Better Help Group
11.2021 - 09.2022
Cook/CSR
Pizza Hut
01.2020 - 08.2021
Crew Member
Journeys Kidz
09.2019 - 01.2020