MiKala Bunch
Hampton,VA
Summary
To secure a challenging at home position in a reputable organization to expand my learnings, knowledge and skills in customer service
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
6029
6029
years of post-secondary education
Work History
Customer Service Representative
Medical Transportation Management
San Antonio
02.2022 - 12.2025
- Assisted clients with scheduling and coordinating medical transportation services.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed transportation requests using proprietary software for efficient service delivery.
Customer Service Specialist
QVC, Inc.
San Antonio, Texas
09.2021 - 01.2022
- Order Management: Placing, modifying, and troubleshooting customer orders and payments.
- Assisted customers with product inquiries and order placements.
- Inbound Support: Handling inquiries via phone, email, or live chat regarding products, services, and returns.
- Problem Resolution: Addressing customer issues efficiently to maintain a positive, high-quality shopping experience.
- System Navigation: Utilizing computer systems to access and update customer accounts.
Call Center Representative
Chime Solution
Morrow, Georgia
01.2019 - 01.2020
Parking Attendant
City of Norfolk
Norfolk, Virginia
01.2007 - 01.2012
Substitute Teacher
Norfolk Public Schools
Norfolk, Virginia
01.2006 - 01.2012
Assistant Manager
The Athletes Foot
Norfolk, Virginia
01.2009 - 01.2011
Test Grader
Pearson Testing
Virginia Beach, Virginia
01.2010
Education
Advanced Studies Diploma -
Maury High School
Interdisciplinary Studies -
Norfolk State University
Masters - Public Administration
Strayer University
Skills
- Customer account navigation
- Scheduling coordination
- Problem resolution
- Inbound support
- Effective communication
- Attention to detail
- Conflict resolution
- Customer engagement
- Remote office availability
- Verbal communication
- Dependable and responsible
- Critical thinking
Community Service
Where You Belong, LLC, Mentor, Organize back to school drives that donate school supplies for disadvantaged kids, Help the community with cleanup, Volunteers at the community center, Organize thanksgiving turkey drive, Sponsors at risk youth during holiday season
Awards And Acknowledgements
- Collegiate Honor Society
- Delta Alpha Phi
- Alpha Chi
Timeline
Customer Service Representative
Medical Transportation Management
02.2022 - 12.2025
Customer Service Specialist
QVC, Inc.
09.2021 - 01.2022
Call Center Representative
Chime Solution
01.2019 - 01.2020
Test Grader
Pearson Testing
01.2010
Assistant Manager
The Athletes Foot
01.2009 - 01.2011
Parking Attendant
City of Norfolk
01.2007 - 01.2012
Substitute Teacher
Norfolk Public Schools
01.2006 - 01.2012
Advanced Studies Diploma -
Maury High School
Interdisciplinary Studies -
Norfolk State University
Masters - Public Administration
Strayer University