Mikala Case
Plymouth,MA
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead ABA Coordinator
Boston Behavior Learning Centers
10.2024 - Current
- Lead and facilitate monthly meetings with Regional ABA Coordinators to review training initiatives, operational updates, and onboarding progress across centers.
- Coordinate training operations across multiple locations, delegating projects and distributing responsibilities among ABA Coordinators to ensure consistency in onboarding, certification tracking, and staff development.
- Oversee and standardize onboarding processes, training timelines, and certification compliance to support efficient staff readiness and organizational requirements.
- Collaborate with HR, clinical leadership, and administrative teams to ensure training needs for new hires and current staff are met across regions.
- Develop and implement operational procedures and training resources used by ABA Coordinators to maintain consistency and efficiency across centers.
Regional ABA Coordinator
Boston Behavior Learning Centers
09.2023 - 10.2024
- Conduct new RBT Orientation and train staff on ABA fundamentals and onboarding procedures.
- Develop staff schedules by assigning client sessions and coordinating hours to maintain coverage and service continuity.
- Serve as a Certified CPR and Safety Care Instructor, providing required safety and crisis prevention trainings for staff.
- Maintain personnel records and update internal databases to support accurate documentation and compliance.
- Collect, validate, and distribute operational information to staff to support communication and workflow across teams.
- Provide direct service coverage when needed to ensure uninterrupted client care.
Lead RBT
Boston Behavior Learning Centers
06.2023 - 09.2023
- Designed and facilitated structured group activities for Early Learner and Level 1 clients aligned with individualized treatment goals and skill acquisition programs.
- Provided mentorship and hands-on training to newly hired RBTs to support skill development and treatment fidelity.
- Collaborated with BCBAs and clinical staff to adapt programming and group activities based on client progress and treatment needs.
Registered Behavior Technician
Boston Behavior Learning Centers
07.2022 - 06.2023
- Implemented behavior intervention plans using principles of Applied Behavior Analysis (ABA) to support skill acquisition and behavior reduction.
- Collected and recorded behavioral data, including ABC data and session notes, to monitor client progress and inform treatment decisions.
- Responded to challenging behaviors by reinforcing appropriate alternatives and supporting development of functional coping skills.
Private Nanny
Sarah McGrath
08.2013 - 07.2022
- Provided full-time care for multiple children while managing daily schedules, transportation to activities, and household coordination.
- Supported children’s academic development through homework assistance and structured learning activities.
- Planned enrichment activities, outings, and educational games to promote cognitive, social, and motor skill development.
- Maintained a safe, structured environment while communicating regularly with parents regarding children’s well-being and progress.
Supervisor
Charlotte Russe
01.2017 - 01.2018
- Managed opening, closing, and shift change procedures to ensure daily operational standards and store readiness.
- Provided leadership and mentorship to newly hired employees, supporting onboarding and training on company policies and procedures.
- Planned and implemented merchandising and layout adjustments to improve workflow efficiency and maximize sales floor space.
- Executed visual merchandising displays and inventory organization to maintain brand standards and support sales initiatives.
Education
Bachelor of Arts - Psychology
UNIVERSITY OF MASSACHUSETTS
12-2021
Associate of Arts - Psychology
QUINCY COLLEGE
Quincy, MA01-2019
Skills
- Training & Staff Development
- Operational Coordination
- Cross-Site Team Leadership
- Onboarding & Certification Compliance
- CentralReach Scheduling & Documentation
- Staff Scheduling & Workforce Planning
- Applied Behavior Analysis (ABA)
- Process Improvement & SOP Development
- Clinical Documentation Oversight
- Interdepartmental Communication
Certification
- RBT - Registered Behavior Technician
- Certified CPR Instructor
Timeline
Lead ABA Coordinator
Boston Behavior Learning Centers
10.2024 - Current
Regional ABA Coordinator
Boston Behavior Learning Centers
09.2023 - 10.2024
Lead RBT
Boston Behavior Learning Centers
06.2023 - 09.2023
Registered Behavior Technician
Boston Behavior Learning Centers
07.2022 - 06.2023
Supervisor
Charlotte Russe
01.2017 - 01.2018
Private Nanny
Sarah McGrath
08.2013 - 07.2022
Associate of Arts - Psychology
QUINCY COLLEGE
Bachelor of Arts - Psychology
UNIVERSITY OF MASSACHUSETTS