Overview
Work History
Education
Skills
Timeline
Generic

Mikala Hicks

Mena,AR

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Union Bank
Mena, AR
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Cashier

Mena Feed
Mena Ar
05.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Substitue Teacher

Ess
Mena, AR
10.2020 - 05.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

High School Diploma -

Mena High School
Mena, AR
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Complaint resolution
  • Communication

Timeline

Customer Service Representative

Union Bank
01.2022 - Current

Cashier

Mena Feed
05.2021 - 09.2021

Substitue Teacher

Ess
10.2020 - 05.2021

High School Diploma -

Mena High School
Mikala Hicks