Hi, I’m
Mikala Hoefer
Los Angeles,CA
Summary
Hospitality professional with 6+ years of customer service and food & beverage experience in fast-paced environments. Experienced in guest relations, team leadership, high-volume service, and creating welcoming dining experiences. Skilled at multitasking, resolving customer concerns professionally, and maintaining elevated service standards in restaurant and café settings.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Starbucks
Shift Supervisor/ Barista
02.2022 - Current
Job overview
- Delivered warm, welcoming customer experiences while cultivating relationships with regular patrons.
- Trained new baristas in coffee preparation, customer service, and safety procedures.
- Maintained clean, organized workspace through supervision of daily operations in high-volume café.
- Resolved customer concerns professionally in fast-paced situations to enhance satisfaction.
- Delivered exceptional customer service while building rapport with both regular and new guests.
Mike and Ronda's The Place WestFlagstaff, Arizona
Host/Busser/Server
08.2020 - 01.2022
Job overview
- Greeted and seated guests while maintaining organized table flow during high-volume service periods.
- Delivered attentive customer service in a fast-paced restaurant environment.
- Assisted servers and kitchen staff to maintain efficient front-of-house operations.
- Managed guest requests and resolved concerns professionally to ensure positive dining experiences.
- Maintained cleanliness and presentation standards throughout dining areas.
- Supported team communication to optimize seating and wait times.
Education
Arizona State UniversityOnline
Bachelor of Arts from English Language And Literature
08-2026
Yucaipa High SchoolYucaipa, CA
High School Diploma
06-2019
Northern Arizona UniversityFlagstaff, AZ
No Degree
08.2019 - 08.2022
Skills
- Hospitality Service
- OpenTable & Reservation Systems
- Team Leadership
- Multitasking
- Customer Conflict Resolution
- Cash Handling
- Food & Beverage Service
- High-Volume Operations
- Communication Skills
- Front-of-House Operations
- Upselling & Guest Engagement
Hobbies and Interests
- Outdoor Exploration & Rock Climbing
- Cooking, Baking & Culinary Creativity
- Reading & Creative Writing
References
- Available upon request
Timeline
Shift Supervisor/ Barista
Starbucks
02.2022 - Current
Host/Busser/Server
Mike and Ronda's The Place West
08.2020 - 01.2022
Northern Arizona University
No Degree
08.2019 - 08.2022
Arizona State University
Bachelor of Arts from English Language And Literature
Yucaipa High School
High School Diploma