Angel Green
Minneapolis,MN
Summary
Reliable Shift Leader with 2 years in the coffee industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Supervisor/ Barista
Starbucks
Minneapolis, MN
03.2024 - Current
- Recognized for outstanding performance and leadership, resulting in promotion from barista to shift supervisor in under one year.
- Directed staff and resources in a high-traffic café setting to ensure smooth operations and exceptional service delivery.
- Ensured delivery of high-quality beverages and food items to enhance customer satisfaction while adhering to established company standards and recipes.
- Processed customer orders using POS system to facilitate accurate payment handling and maintain transaction integrity.
- Oversaw task delegation to team members, ensuring efficient workflow management during peak and non-peak hours.
- Guided new partners through comprehensive training on customer service drink preparation techniques and operational store protocols.
- Directed opening and closing procedures, ensuring accurate cash handling and drawer balancing.
- Implemented and maintained rigorous food safety and cleanliness practices to ensure compliance with operational regulations.
- Addressed customer concerns and resolved issues with professionalism and efficiency.
- Facilitated bar and front counter operations during peak rush periods.
- Implemented strategies to promote positive interactions and strengthen team dynamics within the organization.
Barista
Caribou Coffee
Roseville, MN
07.2021 - 06.2022
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Operated espresso machines and grinders efficiently, optimizing workflow during peak hours.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Managed inventory levels, restocking supplies as needed to minimize downtime during shifts.
- Implemented best practices for waste reduction, contributing to sustainability initiatives within store operations.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Creative Arts Secondary School
Saint Paul, MN06.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control
- Policy enforcement
- Problem-solving
- Team motivation
- Creative problem solving
- Inventory counts
- Sales and upselling
Timeline
Shift Supervisor/ Barista
Starbucks
03.2024 - Current
Barista
Caribou Coffee
07.2021 - 06.2022
High School Diploma -
Creative Arts Secondary School