Ryan Finn
Chicago,IL
Summary
With over a decade of experience in customer service, my background in theatre has sharpened my interpersonal skills and ability to thrive in dynamic work environments. I possess a strong aptitude for connecting with people and excel at building rapport to deliver exceptional service. Throughout my career, I have consistently demonstrated the ability to adapt quickly to fast-paced settings, ensuring efficient operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Supervisor/ Barista
Starbucks
Denver, CO, Chicago, IL
08.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures including deep cleaning, food/drink prepping, and balancing tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation, especially in staffing shortages.
- Created wide variety of hot, cold, and blended drinks with many customizations in average shifts with accuracy, speed, and consistently positive customer satisfaction scores.
- Streamlined order processing through active listening, accurate cash handling, and efficient use of the point-of-sale system.
Sales Associate
H&M Hennes & Mauritz
Thornton, CO
06.2015 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently and quickly while adhering to company cash handling policies, ensuring accuracy in all financial exchanges including processing returns.
- Built relationships with customers to encourage repeat business and helped with any problems to ensure satisfaction.
- Maintained a positive demeanor under busy, stressful situations, continuing to provide excellent customer service in fitting rooms and at the register.
Trainer
Panera Bread
Longmont, CO
07.2013 - 05.2015
- Mentored new hires one-on-one, resulting in stronger staff development and increased productivity.
- Prepped multiple ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Cleaned and sanitized multiple food safe surfaces from glassware to tables and counters, to deli and bread slicers.
Education
Bachelor Of Arts In Progress - Theatre And Dance
Metropolitan State University of Denver
Denver, COSkills
- Workplace Safety
- Staff Management and Deployment
- 10 years of Continuous Customer Service
- Training and mentoring Employees
- Continuous Improvement
- Fast-paced and Hard Working
Accomplishments
- Partner of the Quarter at Starbucks, 2020 & 2022
- Employee of the Month at Panera, 2014
Timeline
Shift Supervisor/ Barista
Starbucks
08.2017 - Current
Sales Associate
H&M Hennes & Mauritz
06.2015 - 07.2017
Trainer
Panera Bread
07.2013 - 05.2015
Bachelor Of Arts In Progress - Theatre And Dance
Metropolitan State University of Denver