Vincent Kelleher
Kalamazoo,MI
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
6
6
years of professional experience
Work History
Shift Manager/Barista Shift Supervisor
Factory Coffee
Kalamazoo, MI
05.2024 - Current
- Responsible for overall customer service training.
- Resolved conflicts between staff members in a professional manner.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Reinforced rules to promote superior employee performance.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Coffee Shop Supervisor
Water Street Coffee Co.
Kalamazoo, MI
09.2022 - 04.2024
- Researched new product lines that could be added to existing offerings based on consumer demand.
- Inspected dining and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Analyzed market trends to determine optimal product mix for maximum profitability.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Barista/Asst Manager
Starbucks
Stevensville, MI
04.2021 - 08.2022
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Implemented feedback from customers to improve service quality and menu offerings.
- Adhered to health department regulations concerning sanitation standards.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Food Prep and Server
Willow Harbor Vineyards
Three Oaks, MI
05.2019 - 04.2021
- At this job, I assisted with food preparation in large quantities, such as slicing bread for appetizers, as well as served food to guests
- Along with this, I plated food in the kitchen including appetizers, main course, and drinks
- I also thoroughly cleaned and set up work areas and catered any extra help to a guest if needed
- I was a highly valued asset to my employer and was often in charge of the rest of my team if there was not a manager present
Education
Graduated With Honors - General Education
Lakeshore High School
Stevensville, MI05.2022
Skills
- Customer service focus
- Staff motivation
- Team building
- Handling customer complaints
- Reporting and documenting
- Employee training
- Workplace safety
- Quality assurance
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Shift Manager/Barista Shift Supervisor
Factory Coffee
05.2024 - Current
Coffee Shop Supervisor
Water Street Coffee Co.
09.2022 - 04.2024
Barista/Asst Manager
Starbucks
04.2021 - 08.2022
Food Prep and Server
Willow Harbor Vineyards
05.2019 - 04.2021
Graduated With Honors - General Education
Lakeshore High School
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