Mikala Wilchcombe
Centerfield Locksmith LLC
Dallas,GA
20
years of professional experience
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Office Manager
3 Years 10 Months- Streamlined office procedures to enhance operational efficiency and improve workflow.
- Managed scheduling and coordination of locksmith appointments to optimize team productivity.
- Oversaw inventory management, ensuring adequate supplies for daily operations and service requests.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Coordinated communication between technicians and clients, ensuring timely updates on service progress.
Sales Associate
2 Years 3 Months- Exceeded sales targets by delivering exceptional customer service and product knowledge.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Worked along with associates to enhance team performance and drive sales growth.
- Implemented new inventory management procedures to improve stock accuracy and reduce discrepancies.
Car Rental Agent
1 Year 7 Months- Managed vehicle reservations and rentals, ensuring optimal customer satisfaction and service quality.
- Assisted clients with rental agreements, providing clear information on policies and procedures.
- Coordinated vehicle preparation and maintenance to meet operational standards and safety regulations.
- Trained new staff on rental processes, enhancing team efficiency and customer service delivery.
Education
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Problem-solving
Timeline
Office Manager
Centerfield Locksmith LLC
01.2022 - 11.2025Read More
Sales Associate
New Image Beauty Supply
03.2008 - 06.2010Read More
Car Rental Agent
Dollar-Rent-A-Car
06.2005 - 01.2007Read More
Belford High
High School Diploma
Read More