Mikalene Stoker
Valparaiso,IN
Summary
Adept at enhancing customer experiences and streamlining membership processes, I excelled at Valparaiso Family YMCA by implementing effective communication and time management skills. My role significantly improved service quality, evidenced by a notable increase in timely membership renewals. My professionalism and dedication to customer service excellence set me apart.
Overview
6
6
years of professional experience
Work History
Membership Coordinator
Valparaiso Family YMCA
09.2015 - 02.2021
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Server Assistant
Shoe's Pizzeria
08.2015 - 08.2019
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Elementary Education - Elementary Education
Purdue University Northwest
Hammond12.2004
B Of S - Psychology
Saint Joseph's College
Rensselaer, IN05.1998
Skills
- Product and service sales
- Time management abilities
- Professionalism
- Issue and complaint resolution
- Product knowledge
- Effective communication
- Customer service excellence
Timeline
Membership Coordinator
Valparaiso Family YMCA
09.2015 - 02.2021
Server Assistant
Shoe's Pizzeria
08.2015 - 08.2019
Elementary Education - Elementary Education
Purdue University Northwest
B Of S - Psychology
Saint Joseph's College
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