Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic

Mikardiye Bowman

Griffin,GA

Timeline

Associate Of Business Administration - Logistics Management

Southern Crescent Technical College
01.2024 - Current

Distribution Clerk

Luxottica
08.2023 - Current

Chat Support Representative

Kelly Connect
01.2023 - 03.2025

Customer Service Representative

Humana
01.2020 - 03.2023

Work History

Distribution Clerk

Luxottica
08.2023 - Current
  • Received, sorted, and distributed incoming mail and packages.
  • Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
  • Picked orders, scanned products and packed boxes.
  • Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.

Chat Support Representative

Kelly Connect
01.2023 - 03.2025
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Customer Service Representative

Humana
01.2020 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Education

Associate Of Business Administration - Logistics Management

Southern Crescent Technical College
Griffin, GA
01.2024 - Current

Skills

  • Order picking
  • Troubleshooting skills
  • Warehouse operations
  • Resolving discrepancies
  • Customer relations
  • Customer service
  • Microsoft Excel
  • Client relations
  • Call center operations
  • Customer satisfaction measurement
  • Clerical support
  • Technical support
  • Patient care

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency,

productivity and profitability through continuous process improvement. Analytical

thinker skilled at developing innovative solutions to complex problems. Service-

oriented Claims Adjuster skilled at applying creative approaches to solving complex

problems. Adept at developing profitable and quality-focused processes.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Healthcare benefitsPaid time offWork from home optionPaid sick leave
Mikardiye Bowman