Mikayla Afoa
New Braunfels,TX
Summary
Dynamic and results-oriented professional with a proven track record at Olive Garden Restaurant, excelling in high-stress environments and delivering exceptional customer service. Skilled in data entry and guest engagement, I significantly enhanced customer satisfaction and operational efficiency. Demonstrates strong multitasking abilities and a positive attitude, ensuring seamless service and support in diverse roles. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
10
10
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
03.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Server
Olive Garden Restaurant
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Paraprofessional Tutor
Ewa Makai Middle School
06.2014 - 05.2018
- Developed effective study habits for students, leading to improved academic performance over time.
- Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
- Supported classroom teachers by reinforcing essential concepts and providing additional guidance during lessons.
- Enhanced student comprehension by implementing individualized tutoring sessions tailored to their unique needs.
- Established clear expectations and goals for each tutoring session, ensuring that students remained focused on their learning objectives throughout the duration of our time together.
- Managed challenging behaviors effectively, maintaining a calm and orderly atmosphere conducive to learning.
Office Assistant
Ewa Makai Middle School
06.2014 - 05.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Input data into spreadsheets and databases.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI05.2014
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Patience and Empathy
- Grammar proficiency
- Cultural understanding
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Positive Attitude
- Data Entry
Timeline
To-Go Specialist
Olive Garden Restaurant
03.2022 - Current
Server
Olive Garden Restaurant
03.2022 - Current
Paraprofessional Tutor
Ewa Makai Middle School
06.2014 - 05.2018
Office Assistant
Ewa Makai Middle School
06.2014 - 05.2018
High School Diploma -
James Campbell High School