Mikayla Banks
Dallas
Overview
6
6
years of professional experience
Work History
Mail Carrier
United Stated Postal Service
07.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Warehouse Associate
Amazon
04.2023 - 06.2024
- Picked, packed, and wrapped packages into pallets and gaylords for distribution.
- Met takt time while maintaining safety and quality of service.
- Calculated costs based on classification, weight, and destination.
PH Trainer
FedEx
11.2021 - 10.2022
- Training, coaching, and developing new hires, working in conjunction with management to track trailer headroom and CPTs.
Package Handler
FedEx
10.2020 - 11.2021
- Met service expectations by unloading, sorting, and loading packages up to 150lbs.
- Maintained clean, safe, and optimal working conditions.
- Conducted quality analysis on labeling of packages and correcting incorrect address and contact information.
Warehouse Associate
Amazon
06.2020 - 09.2020
- Picked, packed, and wrapped packages into pallets and gaylords for distribution.
- Met takt time while maintaining safety and quality of service.
- Calculated costs based on classification, weight, and destination.
Party Host
Urban Air Trampoline and Adventure Park
10.2019 - 03.2020
- Greeted customers, coordinated events for children, and monitored flow of events.
- Partnered with food service and housekeeping to ensure expedited service and preparations for next event.
Education
Dental Hygiene
Mountain View College
Kinesiology
Tarrant County College
01.2020
High School Diploma - undefined
Duncanville High School
05.2019
Skills
- Teambuilding, Leadership, Multitasking, Customer Service, Dock Management
- Microsoft Word, PowerPoint, Excel, Publisher, Access, & Outlook
- Knowledgeable about DOT, OSHA, & EEO
- Interpersonal communication
- Teamwork and collaboration
- Time management
Timeline
Mail Carrier
United Stated Postal Service
07.2024 - Current
Warehouse Associate
Amazon
04.2023 - 06.2024
PH Trainer
FedEx
11.2021 - 10.2022
Package Handler
FedEx
10.2020 - 11.2021
Warehouse Associate
Amazon
06.2020 - 09.2020
Party Host
Urban Air Trampoline and Adventure Park
10.2019 - 03.2020
Kinesiology
Tarrant County College
High School Diploma - undefined
Duncanville High School
Dental Hygiene
Mountain View College
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