Yelitza Sierra Diaz
Methuen,MA
Summary
Responsible and organized individual with a strong focus on customer service and administrative support. Experienced in public-facing roles, information management, problem-solving, and general office assistance. Known for a positive attitude, clear communication, and the ability to work effectively as part of a team.
Overview
11
11
years of professional experience
Work History
Mail Carrier
USPS
Peabody, MA
09.2021 - Current
- Delivered mail efficiently across designated routes, ensuring timely service to customers.
- Managed daily sorting of mail and packages, optimizing workflow for speed and accuracy.
- Maintained accurate records of deliveries and pickups using USPS tracking systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular vehicle inspections, ensuring compliance with safety standards and regulations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Department Manager
Walmart
Danvers, MA
11.2017 - 05.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Implemented process improvements that enhanced workflow efficiency across departments.
Sales Associate
Frito Lay
Wilmington, MA
05.2015 - 10.2017
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, policies, and product offerings to effectively address customer inquiries.
- Collaborated with team members to optimize store layout and presentation, driving increased foot traffic and sales.
Education
High School Diploma -
Escula Superior Vocacinal De Cidra
Cidra, Puerto RicoSkills
- Safety awareness
- Bilingual
- Relationship building
- Customer service
- Punctuality
- Multitasking Abilities
- Strong Leadership
- Problem-solving
- Teamwork
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Mail Carrier
USPS
09.2021 - Current
Department Manager
Walmart
11.2017 - 05.2021
Sales Associate
Frito Lay
05.2015 - 10.2017
High School Diploma -
Escula Superior Vocacinal De Cidra